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Forum Discussion
RAX80 - Can't use LAN Ports (No LAN or Internet) - Big Time Issue
Just bought the RAX80 and very disappointed thus far. Can't use the LAN ports on it as having any connected to my switch(es) will result in the network going down (no LAN or Internet). Once I remov...
There's a lot going on in there. Not all of it that clear.
Take this bit.
migsta wrote:
Can't use the LAN ports on it as having any connected to my switch(es) will result in the network going down (no LAN or Internet).
What is the order of these things?
modem > router > switch?
What is "the netgear hub"? An Ethernet switch? Something else?
And where do you get the "going down" information? What are you doing and what are the messages you see?
When you set up this new network, did you go through the complete installation regime in the correct order, with a complete network reboot? You can't just remove one router and stick in another one.
It might also help if you told people what the modem is in front of this router. The model number could be useful.
Hi,
There isn't a lot going on here. It's two switches connected to the lan ports of the RAX80 and it does not work. Yet this exact same setup wors with an R7800 and other mentioned routers. While I agree the issue here is unique to the RAX80, and perhaps not easy to figure out why it's happening with this router, I shouldn't have to bear the consequences of troubleshooting something that is basic to router functionality. The issue is unique to the RAX80 and probably needs a firmware update but when?
Don't continue to discount the fact that my setup works with all of the other routers save the RAX80. I appreciate input/help but it's easier if we trivialize what works and go from there rather than ignore facts.
migsta wrote:
Don't continue to discount the fact that my setup works with all of the other routers save the RAX80.
I'm not. But you seem to discount suggestions you receive, on the start-up regime for example.
That's your call. But it is based on bitter experience, swapping different routers in and out of a network.
It also helps to have a clear description of what is happening. For example, we now know that those "hubs" are switches rather than something more exotic.
If you are determined to get into a spat with Netgear over its support regime, fine. I was just trying to suggest things, based on reading many messages here, that might reduce the agony.
- For the record, I am fully cooperating. I was on the phone for an hour plus getting all the information requested by a Netgear L2 and sending all of the files asked for including reproducing the issue (thus bringing my network down to do so). I would return this router right now but will lose on hefty shipping charges for which Netgear does not care to reimburse me. Why would I struggle with this router and my network if other routers work and don’t give such hassle. I feel like I am cooperating but frustrated to be asked questions for which I’ve already provided information.
You do realise that this community is essentially a user-to-user venue with some input from a small band of Netgear techies?
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
Your travails with the official support channels are very different from what goes on here. That you have not felt it worth your efforts to respond to questions and suggestions here is your choice.
I leave you to the tender mercies of tthe Netgear support team.
Perhaps next time you should buy stuff from a local supplier so that you can return it without being charged shipping fees.