NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX80 - Can't use LAN Ports (No LAN or Internet) - Big Time Issue
Just bought the RAX80 and very disappointed thus far. Can't use the LAN ports on it as having any connected to my switch(es) will result in the network going down (no LAN or Internet). Once I remov...
Hi,
There isn't a lot going on here. It's two switches connected to the lan ports of the RAX80 and it does not work. Yet this exact same setup wors with an R7800 and other mentioned routers. While I agree the issue here is unique to the RAX80, and perhaps not easy to figure out why it's happening with this router, I shouldn't have to bear the consequences of troubleshooting something that is basic to router functionality. The issue is unique to the RAX80 and probably needs a firmware update but when?
Don't continue to discount the fact that my setup works with all of the other routers save the RAX80. I appreciate input/help but it's easier if we trivialize what works and go from there rather than ignore facts.
migsta wrote:
Don't continue to discount the fact that my setup works with all of the other routers save the RAX80.
I'm not. But you seem to discount suggestions you receive, on the start-up regime for example.
That's your call. But it is based on bitter experience, swapping different routers in and out of a network.
It also helps to have a clear description of what is happening. For example, we now know that those "hubs" are switches rather than something more exotic.
If you are determined to get into a spat with Netgear over its support regime, fine. I was just trying to suggest things, based on reading many messages here, that might reduce the agony.
- For the record, I am fully cooperating. I was on the phone for an hour plus getting all the information requested by a Netgear L2 and sending all of the files asked for including reproducing the issue (thus bringing my network down to do so). I would return this router right now but will lose on hefty shipping charges for which Netgear does not care to reimburse me. Why would I struggle with this router and my network if other routers work and don’t give such hassle. I feel like I am cooperating but frustrated to be asked questions for which I’ve already provided information.
You do realise that this community is essentially a user-to-user venue with some input from a small band of Netgear techies?
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
Your travails with the official support channels are very different from what goes on here. That you have not felt it worth your efforts to respond to questions and suggestions here is your choice.
I leave you to the tender mercies of tthe Netgear support team.
Perhaps next time you should buy stuff from a local supplier so that you can return it without being charged shipping fees.
- My apologies. I realized after that someone is just trying to help.
Anyways, Arris cable modem is bridged. I have a TP-Link TL-SG1024D lan port going into LAN 1 of RAX80 and a Netgear DGS-1016D lan port going into LAN 2 of RAX80. I then have a Netgear JGS524 switch and a Cisco POE SF200-24P but I don’t know yet where the Cisco and Netgear switches are being fed from. Either it’s DGS-1016D to Netgear JGS524 to Cisco SF200-24P or it’s DGS-1016D to Cisco SF200-24P to Netgear JGS524.
What I notice now though is that if I only connect my LAN 1 RAX80 to the TP-Link it works. As soon as I connect my DGS-1016D to LAN 2 of RAX80, I go down.
If I have an issue on this path, why did all the other routers work?
So to have it working, RAX80 LAN 1 to TP-Link, RAX80 LAN 2 to an 8 port D-Link gig switch, LAN port of this 8 port switch to the DGS-1016D and the switches thereafter. Orbi in AP mode with 3 satellites is in RAX80 LAN 3.
It works like this for now.