Forum Discussion

Apprentice

Apr 19, 2019

RAX80 - Device Names not sticking after reboot of router

Anybody else notice that taking the time to name your devices gets them reset/nullified on a reboot of the RAX80? I've noticed this now on two reboots of the RAX80. What a pain as getting all your ...

xjn

Apprentice

Apr 22, 2019

I have seen this issue also using the web login in a browser. If you download the NightHawk iOS or Android app you can set the names there without issue. Not sure why it works in App but not in browser... also the names in App do not seem to carry over to the web interface.

schumaku

Guru - Experienced User

Apr 23, 2019

xjn wrote:
I have seen this issue also using the web login in a browser. If you download the NightHawk iOS or Android app you can set the names there without issue. Not sure why it works in App but not in browser... also the names in App do not seem to carry over to the web interface.

Can't see where the "without issue" is - it's an ongoing mess. The fact that the App does show what is set does not mean it's at the right place where it makes sense to the Web UI ... and the other way round. Believe me, not so long ago there was the Genie App workable on (many other) Netgear routers - and the results were once more random and different.

If you look over to the Nightawk App bugs thread referenced before, you will find proof (for the R9000 as an example) that the web UI device types and the App device types are completely different. So there might be much more than "just" the names. Well, I was hoping that at least these "new" routers have things in sync - obviously still ways to go.

Still (or again) awaiting official explaination for the interoperability issues, .... ChristineT Christian_R

xjn
Apprentice
Apr 23, 2019
I have a feeling the majority of people use the mobile apps so unfortunately us advanced users that use the web interface are low priority when it comes to fixes. I wish they would fix it but if they do not will probably not get a Netgear router again in future.
- schumaku
  Guru - Experienced User
  Apr 23, 2019
  Can xjn please provide a screenshot of the RAX80 Attached Devices, espacially show in the Device Types (and count the total number) please?
  
  xjn wrote:
  I have a feeling the majority of people use the mobile apps so unfortunately us advanced users that use the web interface are low priority when it comes to fixes.
  
  And once all are using the App, they will abandon it and remove features - see the many disappointed Netgear customers which have lost the Live Parental Controls from their Nighthawk-App-mandatory router products as the Genie App was retired for these models.
  
  xjn wrote:
  I wish they would fix it but if they do not will probably not get a Netgear router again in future.
  
  Can't get rid of the impression, there is a bigger can of worms involved...