NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX80 - slow speeds
Model RAX80 - Firmware - 1.0.1.60 Purchased August 2,2019 I bought this router a few weeks ago and noticed that I wasnt getting the speeds. This morning I had our ISP out to the house to confirm tha...
Thanks for putting firmware number.
What modem are you using?
A couple things you can try from my experience with the RAX200 and reduced speed with gigabit connecting. I've done troubleshooting with netgear's firmware team because I had similar issues. Some of the firmwares worked, others slowed it down.
With these new devices, anytime you upgrade the firmware, make sure to do it over a hardwired connection and reset afterward. Most devices don't require the reset afterward but I had better luck when I did with the RAX devices.
1. Try enabling qos and setting your speed manually to the correct speed. I've had it work and even once I disabled qos, still work. Not sure why.
2. If you have ivp6 enabled, disable it. If its disabled try enabling it.
3. If you've reset it and ran it with stock settings, do you get the same speeds?
I would also open a support ticket. You get 90 days of free support through netgear. It gets more people aware of the issue. to do that go to the top and click on mynetgear. register an account and your device. From there you can access the support option.
another couple things you can try.
1. whenever I was testing from within the nighthawk app, it hit full speed. But directly from computer, it wouldn't
2. Some of it is computer related. I know you said the tech's laptop couldn't hit full gigabit connection but make sure whatever you're testing with can. Hook it directly to the modem and see what the max speed is for that device so you have a baseline of what to shoot for.
Testing from the Nighthawk app - max speed hit - 533. Testing with Ethernet cable direct from PC to RAX80 - 541. Set and reset the QOS - no change. Disabled Ipv6 - no change. Rebooted rputer - same results. There is no modem attached - cable comes direct from outside to the router. Tested wireless connection from laptop - speed drops to max 334. Tested wireless speed from cellphone running same speedtest program thru firefox - 328. At least there is consistency as I would expect around 300 using wifi for a 500mb line. It seems obvious that the RAX80 is somehow only allowing a ma speed of around 500mb. The only times weve got the higher speeds (933) is when attached directly to the outside bypassing the router.
did you open a support ticket?
Hi - I have the same issue.
Thanks plemans I was having this problem on my RAX80 and tried your suggestions.
With QoS automatically detecting my speed on a gigabit connection, I got 253mbps down and 5mbps up. After manually setting my speeds in QoS to 900mbps down and 50 mbps up I started getting 938mbps down and 41mbps up. I ponied up for top tier Netgear router and modem this time and have been plagued with issues, and then they want you to pay more for tech support via phone. Very dissapointed. Many thanks for your adivce on this one.