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Forum Discussion

phoyte's avatar
phoyte
Star
Sep 19, 2019

RAX80 - slow speeds

Model RAX80 - Firmware - 1.0.1.60 Purchased August 2,2019 I bought this router a few weeks ago and noticed that I wasnt getting the speeds. This morning I had our ISP out to the house to confirm tha...
zmon's avatar
zmon
Guide
Jan 30, 2020

Having nearly the same issue with a RAX75 I got from Costco (supposedly it's exactly the same as the RAX80 without 1024 QAM on 2.4ghz). Was wondering why HBO GO would constantly error out, and sometimes even Google search pages wouldn't load the first time.

 

Hopefully the next firmware version is coming out soon, otherwise I'll probably just end up returning it to Costco. Seems I'm not having much luck with Netgear routers lately.

majeremiah's avatar
majeremiah
Tutor
Jan 30, 2020

Mine is also Costco.

 

Dumb question, what did you mean by "(supposedly it's exactly the same as the RAX80 without 1024 QAM on 2.4ghz)."  Is the router Costco sells different than normal RAX80s?

 

I can no longer change the channel that my 2.4 GHz runs on.  I was asked to change to a "non overlapping" channel, and my speeds are still around 15 mpbs.  And like you, I have devices that won't work becuase the speed is so slow it either won't open of won't recognize that it has an internet connection.

 

Very frustrating for such an expensive device.

 

I even moved almost all my devices, like Google minis, to the 5 GHz and didn't make any difference to the 2.4 speed.

 

On a good note, Costco is going to exchange mine, I have a new one coming this week, and I will return the defective one.  And Costco will cover all shipping.