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RAX80 - slow speeds
Model RAX80 - Firmware - 1.0.1.60 Purchased August 2,2019 I bought this router a few weeks ago and noticed that I wasnt getting the speeds. This morning I had our ISP out to the house to confirm tha...
Previously in this thread, I complained that the output through the 4 Gigabit ports on the back of the router were less than half of the slightly under Gig throughput coming in from my Internet provider, according to the Speedtest built into the RAX80's QOS settings page.
I made a technical service request about this yesterday, 1/29/2020, and the tech did a remote to my system and resolved the problem. he reset the MTU size setting back to its default, 1500. (Advanced>setup>WAN) This setting is usually not changed, but a previous technical support call had me change it to see it fixed a differen problem I was having. - Now the LAN speedtest benchmark is nearly as fast as the internet is, which is what I expected when I bought it last month. As for the other problem I was having? I don't know if it will reoccur. There wasn't sufficient time to see if the lower MTU setting actually fixed the earlier problem.
Bottom line: I anyone out there is having a problem with the (wired) LAN throughput from the RAX80,it would be useful to check your MTU to see if it's set to 1500. - If you still have a problem, you may want to look at your patch cable. CAT-5 will not carry Gigabit dataflow. For that you should be using CAT-6 cable, or Cat5e at minimum.
Hope this post helps resolve your throughput issue. If not, please leave a comment and then call Netgear Tech Support...
Good Luck!
This is an addendum to my previous post.
The 'success' I reported was short lived. The 'fix' that support had done by resetting MTU and restarting may have more due to the restart than the change to MTU. Today, the problem was back to (SNAFU) normal again. The 1Gb internet service gets into the RAX80, but less than half of that comes out of the four Gig ports on the back.
Again, I asked for a router that actually works as advertised or my money back.
I called my Netgear (paid) support and the got onto my local system and they reset it to defaults to see if that would change anything.
It didn't.
Again, I asked for a router that actually works as advertised or my money back.
They also couldn't get my base LAN IP back again, (192.168.0.1.) The only address range that it would allow is the 10.0.0.xx range which would be more than problematic here. I finally turned the box off and did a hard reset. I now have my proper LAN address range back again.
The slow problem still exists. The tech said that a Senior-Senior tech support person would call me tomorrow. If the problem is not resolved, I will demand a router that actually works as advertised or a full refund.
PDWhite wrote:This is an addendum to my previous post.
The 'success' I reported was short lived. The 'fix' that support had done by resetting MTU and restarting may have more due to the restart than the change to MTU. Today, the problem was back to (SNAFU) normal again. The 1Gb internet service gets into the RAX80, but less than half of that comes out of the four Gig ports on the back.
Again, I asked for a router that actually works as advertised or my money back.
I called my Netgear (paid) support and the got onto my local system and they reset it to defaults to see if that would change anything.
It didn't.
Again, I asked for a router that actually works as advertised or my money back.
They also couldn't get my base LAN IP back again, (192.168.0.1.) The only address range that it would allow is the 10.0.0.xx range which would be more than problematic here. I finally turned the box off and did a hard reset. I now have my proper LAN address range back again.
The slow problem still exists. The tech said that a Senior-Senior tech support person would call me tomorrow. If the problem is not resolved, I will demand a router that actually works as advertised or a full refund.
Try to Enable QoS then wait a minute and Disable QoS... in past I had to do that to get full 940Mbps on Ethernet.
On latest firmware though the QoS trick does not work for me anymore. I can only get 940Mbps now by Enable QoS and leaving it enabled. If I turn it off I get speed cut.
I have my QoS set to 1000 Down / 100 Up currently and getting 500Mbps on WiFi and 940 on Ethernet.
XJN,
I had a tech recommend the QOS on/off manuver before. If it actually fixed anything it was inconclusive. A few hours later the Cat-6 (copper) interface was back to below less than 500 Mbs again and the Wi-Fi was down in the Kbs range bud gradually got back to 20Mbs. It should be running damn near 500 here.
A higher-level tech called me late yeaterday. She changed my MTU back from the default setting that the previous tech said was causing problems and set it back to the default which had been previously changed by the tech before that.
As a (retired) developer, hardware designer-builder, and IT specilist, my opinion on released to distrubution is that it can (and likely, always will) have a few small idiosyncrasies that could be ironed out by a few firmware upgrades. Unfortunately, this is just not the case with the RAX80. There are a lot of optional settings which will very adversely affect the functioning of the system when they should not. There a lot of problems that re-occur after the router has been up and running for more than a day or two, and several other 'artifacts' that defy explanation.
On reading the various community comments about the RAX80, I am not certain whether I have been blessed with an especially psychotic unit or there are a few problems with the design that every owner has to 'enjoy.' In any case, attempting to repair something by hitting it in the right place with a hammer is not my concept of good engineering. (Especially true if this isn't a 1950's british car.) And this is even more true if the technicians who must support the thing can't fix the problem asnd must rely on luck. With the RAX80, I fear that the only way to keep it from failing in one way or another is to disconnect it from the AC, packing it back in the box and asking for a refund.
Sincerely,
PDWhite
Unfortunately, things like this happens sometimes. 1st wave devices are usually notorious for having issues. Ideally, it's best to hold off until the 2nd wave is released. Wifi6 as it is still is sorta in its draft period, and now with the announcement of 6E, these devices will be rendered obsolete fairly quickly once 6E devices start coming out near the end of the year/near CES 2021.
Lower latency and what not is a nice draw, but with very few wifi 6 enabled devices out there, along with who knows how long it'll be for proper firmware fixes, I'll probably be taking my RAX75 back to Costco today and just holding off on my XR500 and Orbi until the next wave of devices comes out.
That sucks. You'd think with a higher end router, that kind of crap wouldn't happen.
I got my replacement yesterday, I'll update if my issues go away, but I doubt it. I think it's just a crappy router or the firmware isn't allowing the router to what it should.
Now that I think about it, their solution to send a replacement tells me "we make low quality products." How often should anyone need to immediately replace a new piece of equipment?
No matter how carefully the manufacturer is, there will always be a defective unit, With devices that involve micro circuits, the defects may not show up until months after the device is put into operation. Normally the first 30 days will shake out the good ones from the bad ones.
Lots of bad equipment is a sign of bad design, cheap materials, poor construction or negligent quality control.
From what I gather, the problem with RAX80 is either bad hardware or bad firmware, or firmware that can't work around the hardware's shortcomings.