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Forum Discussion
RAX80 - slow speeds
Model RAX80 - Firmware - 1.0.1.60 Purchased August 2,2019 I bought this router a few weeks ago and noticed that I wasnt getting the speeds. This morning I had our ISP out to the house to confirm tha...
This is an addendum to my previous post.
The 'success' I reported was short lived. The 'fix' that support had done by resetting MTU and restarting may have more due to the restart than the change to MTU. Today, the problem was back to (SNAFU) normal again. The 1Gb internet service gets into the RAX80, but less than half of that comes out of the four Gig ports on the back.
Again, I asked for a router that actually works as advertised or my money back.
I called my Netgear (paid) support and the got onto my local system and they reset it to defaults to see if that would change anything.
It didn't.
Again, I asked for a router that actually works as advertised or my money back.
They also couldn't get my base LAN IP back again, (192.168.0.1.) The only address range that it would allow is the 10.0.0.xx range which would be more than problematic here. I finally turned the box off and did a hard reset. I now have my proper LAN address range back again.
The slow problem still exists. The tech said that a Senior-Senior tech support person would call me tomorrow. If the problem is not resolved, I will demand a router that actually works as advertised or a full refund.
PDWhite wrote:This is an addendum to my previous post.
The 'success' I reported was short lived. The 'fix' that support had done by resetting MTU and restarting may have more due to the restart than the change to MTU. Today, the problem was back to (SNAFU) normal again. The 1Gb internet service gets into the RAX80, but less than half of that comes out of the four Gig ports on the back.
Again, I asked for a router that actually works as advertised or my money back.
I called my Netgear (paid) support and the got onto my local system and they reset it to defaults to see if that would change anything.
It didn't.
Again, I asked for a router that actually works as advertised or my money back.
They also couldn't get my base LAN IP back again, (192.168.0.1.) The only address range that it would allow is the 10.0.0.xx range which would be more than problematic here. I finally turned the box off and did a hard reset. I now have my proper LAN address range back again.
The slow problem still exists. The tech said that a Senior-Senior tech support person would call me tomorrow. If the problem is not resolved, I will demand a router that actually works as advertised or a full refund.
Try to Enable QoS then wait a minute and Disable QoS... in past I had to do that to get full 940Mbps on Ethernet.
On latest firmware though the QoS trick does not work for me anymore. I can only get 940Mbps now by Enable QoS and leaving it enabled. If I turn it off I get speed cut.
I have my QoS set to 1000 Down / 100 Up currently and getting 500Mbps on WiFi and 940 on Ethernet.
XJN,
I had a tech recommend the QOS on/off manuver before. If it actually fixed anything it was inconclusive. A few hours later the Cat-6 (copper) interface was back to below less than 500 Mbs again and the Wi-Fi was down in the Kbs range bud gradually got back to 20Mbs. It should be running damn near 500 here.
A higher-level tech called me late yeaterday. She changed my MTU back from the default setting that the previous tech said was causing problems and set it back to the default which had been previously changed by the tech before that.
As a (retired) developer, hardware designer-builder, and IT specilist, my opinion on released to distrubution is that it can (and likely, always will) have a few small idiosyncrasies that could be ironed out by a few firmware upgrades. Unfortunately, this is just not the case with the RAX80. There are a lot of optional settings which will very adversely affect the functioning of the system when they should not. There a lot of problems that re-occur after the router has been up and running for more than a day or two, and several other 'artifacts' that defy explanation.
On reading the various community comments about the RAX80, I am not certain whether I have been blessed with an especially psychotic unit or there are a few problems with the design that every owner has to 'enjoy.' In any case, attempting to repair something by hitting it in the right place with a hammer is not my concept of good engineering. (Especially true if this isn't a 1950's british car.) And this is even more true if the technicians who must support the thing can't fix the problem asnd must rely on luck. With the RAX80, I fear that the only way to keep it from failing in one way or another is to disconnect it from the AC, packing it back in the box and asking for a refund.
Sincerely,
PDWhite
Unfortunately, things like this happens sometimes. 1st wave devices are usually notorious for having issues. Ideally, it's best to hold off until the 2nd wave is released. Wifi6 as it is still is sorta in its draft period, and now with the announcement of 6E, these devices will be rendered obsolete fairly quickly once 6E devices start coming out near the end of the year/near CES 2021.
Lower latency and what not is a nice draw, but with very few wifi 6 enabled devices out there, along with who knows how long it'll be for proper firmware fixes, I'll probably be taking my RAX75 back to Costco today and just holding off on my XR500 and Orbi until the next wave of devices comes out.
ZMON,
Somehow, I don't think that Wifi 6 or QOS really has anything to do with the problems we're seeing. I think that the tech efforts are mostly workarounds to avoid various design flaws in the router's hardware or microcode. Furthermore, I am having a really hard time imagining any product with this many problems getting out of development and into distribution.
If they offer to replace my RAX80, I'm going to stipulate that they will guarantee it to work correctly (and continue to do so) or refund my purchase price and cost of the additional support plan.
I'm really fed up.