RAX80 - slow speeds

Hi,

Did you ever get a reply?

I had VERY similar issues:

- 1Ghz internet via Xfinity

- Arris Surfboard modem

- With Nighthawk app I could see Router receiving 900+ mbps

- Ethernet from router to my laptop was 850+ mpbs

- 5G signal was between 250 - 350 mpbs

- 2.4 signal was between 7 - 32 mpbs (SLOW)

- Firmware version V1.0,1,70_1.0.30

Customer service had me change the channels for the 2.4 (5G was slow before and changing the channel sped that up).  All the other settings were set correctly.

Nothing we did made the 2.4 any faster.  Oddly, the 2.4 signal did not decrease when I went into other rooms in the house.

The 5.0 signal is pretty good anywhere in the house, so I guess I could put all my devices to the 5, but some of my devices need the 2.4.

Anyhow, the router is less than a month old, so they recommend exchanging it.  

Disappointed that I have to pay extra if I wanted the new router before returning the old one.  The free support allows them to ship a new one only when they get the old one (which is NOT what customer service told me when I agreed to return the old one).

So needless to say, i am a bit disappointed with their customer service.  I bought an expensive router so I hopefully wouldn't have these issue.  And on top of that, being asked to pay to return their defective product doesn't sit well with me.

I was very excited about this router, but will probably end up returning it and get the damn modem/router direclty from Comcast, which they only rent.