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Forum Discussion
RAX80 - slow speeds
Model RAX80 - Firmware - 1.0.1.60 Purchased August 2,2019 I bought this router a few weeks ago and noticed that I wasnt getting the speeds. This morning I had our ISP out to the house to confirm tha...
Thanks for putting firmware number.
What modem are you using?
A couple things you can try from my experience with the RAX200 and reduced speed with gigabit connecting. I've done troubleshooting with netgear's firmware team because I had similar issues. Some of the firmwares worked, others slowed it down.
With these new devices, anytime you upgrade the firmware, make sure to do it over a hardwired connection and reset afterward. Most devices don't require the reset afterward but I had better luck when I did with the RAX devices.
1. Try enabling qos and setting your speed manually to the correct speed. I've had it work and even once I disabled qos, still work. Not sure why.
2. If you have ivp6 enabled, disable it. If its disabled try enabling it.
3. If you've reset it and ran it with stock settings, do you get the same speeds?
I would also open a support ticket. You get 90 days of free support through netgear. It gets more people aware of the issue. to do that go to the top and click on mynetgear. register an account and your device. From there you can access the support option.
Thanks plemans I was having this problem on my RAX80 and tried your suggestions.
With QoS automatically detecting my speed on a gigabit connection, I got 253mbps down and 5mbps up. After manually setting my speeds in QoS to 900mbps down and 50 mbps up I started getting 938mbps down and 41mbps up. I ponied up for top tier Netgear router and modem this time and have been plagued with issues, and then they want you to pay more for tech support via phone. Very dissapointed. Many thanks for your adivce on this one.