NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
xxtensazenxx
Aug 29, 2019Guide
RAX80 - unstable and slow
I just bought the RAX80 today.... NOTHING but problems. Setup - I have Gigabit Fiber internet. Old router I got ~550mbps wireless and 989mbps wired easily. Stable with few fluctuations. With this...
- Sep 12, 2019
What's the point of having the forums if the only offical respone is "Please contact our support" who just reads you instructions from the FAQ page anyway? None of the support "tech's" have any type of advanced knowledge..... Truly the lowest quality support i've ever seen
But anyway, after about 5 Factory resets and letting my ONT (VZ Fios) reset over night I am now getting stable performance.
Steveborough
Sep 10, 2019Tutor
Same issues here, wired and wireless, connections dropping in a wired home is awful. Hey Google, turn on the lights...crickets!
Spoke with Support today who recommended downgrading the firmware to .58 amd setting 5Ghz channel to 161, will try that, likely in vain this evening before i send this P0S back!
GabboCH
Sep 11, 2019Apprentice
Did the support team accept there are problems with the current firmware which are being investigated?
I have exactly the same problems as you & have tried all the suggestions.
I have Smart Connect disabled, AX disabled, QoS disabled & I can watch the Wifi connect-disconnect-connect-disconnect on my phone all the time.
All of my devices seem to constantly loose connection & things like my printer & smart TV have to be added again to the network before they will work.
The only responce I have seen from Netgear about all of these problems is "If you purchased less than 90days ago use your free support".
It would be nice if there was a thread which listed known issues & an expected fix date so at least there is some confidence that it will work one day or at least a message to say "we are investigating...."