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Forum Discussion

MrCrypto's avatar
MrCrypto
Follower
Jun 11, 2020

RAX80 and netgear support

Why is netgear support so bad? I purchased two RAX80 Netgears for the first time and one of them has been either crashing or restarting probably weekly. I called after I was hoping a firmware update ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jun 17, 2020

Hello MrCrypto, 

 

Has support been able to follow up on your case? If not, send me a private message with your case number(s) and email address. 

 

Christian 

Rozman's avatar
Rozman
Tutor
Jun 23, 2020

Christian,

Open  42897398

Closed 42944539, 42899523, 42897043,41375215

 

I see that you were intrested in this issue, well here is mine, and its the same.

 

I have enclosed all of my case numbers for the past 9 months.  I also purchased the tech support tech package.

 

Nothing but problems and support that have no intrest in helping.

 

Please assist.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 23, 2020

    Hi Rozman,

     

    Thanks for reaching out. May you send me a private message with your email address and the current firmware version your router is on.

     

    Thanks,

    Christian