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Forum Discussion

SS1374's avatar
SS1374
Aspirant
Dec 24, 2023

Rax80 blocks vudu log in.

I am unable to access Vudu on any device on my Wi-Fi network. I get a “log in failed”. On IPads, MacBooks android tv and android cell. on my cell phone on 5g/ mobile network, it works. it is not v...
microchip8's avatar
microchip8
Master
Dec 24, 2023
Do you have Armor enabled?
  • SS1374's avatar
    SS1374
    Aspirant
    Dec 24, 2023

    It was.
    I disabled it, rebooted the router and it is still giving the same error on all devices.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 25, 2023

      Something I'd contact vudo about and see if they can help you out. 

      • SS1374's avatar
        SS1374
        Aspirant
        Dec 26, 2023

        Thanks for the advice. I did. Their customer service is less than stellar.

        My issue is related to the in house Wi-Fi-or my isp.

        If I turn the Wi-Fi off on my phone, I can log in with my mobile data/5G network. It does accept my log in credentials. Doing the same over Wi-Fi gives the log in error.

        Frustrating for sure,

        All advice is greatly appreciated here.

        s