NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
SS1374
Dec 24, 2023Aspirant
Rax80 blocks vudu log in.
I am unable to access Vudu on any device on my Wi-Fi network. I get a “log in failed”. On IPads, MacBooks android tv and android cell. on my cell phone on 5g/ mobile network, it works. it is not v...
FURRYe38
Dec 26, 2023Guru - Experienced User
Ok,
Well i can't see any router built in to there device so I presume the RAX is getting a public IP address and not something private.
I'd probably do a full on factory reset on the RAX and setup from scratch. I'd also see if you can power OFF there equipment for 1 minute then back ON as well, then use a wired PC and web browser to setup the router again, then test.
If you still can't get thru to VUDU, i'd contact the ISP and talk to a tech and see if they can ensure nothing from the WAN port on the router is getting blocked. There would be nothing on the RAX that would be blocking streaming services, unless Armor or Smart Parental controls were enabled however somethings they don't unless there specifically configured to block something. Factory reset and don't enable any additional features should show some results here.