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Forum Discussion
RAX80 Connection to Fiber
Good afternoon and thank you for stopping by! I just recently switched from cable to fiber internet. My RAX80 — Nighthawk AX8 is the same router used for both connections. The internet was oper...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Check with the ISP to see if there is any Specific configurations needed between the ONT and router. Some may required a PPPoE configuration. Most only required DHCP on the WAN side.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
- Check with the ISP to see if there is any Specific configurations needed between the ONT and router. Some may required a PPPoE configuration. Most only required DHCP on the WAN side.
- This is a little above my paygrade. I'll research and see if I can figure this part out.
- Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.- I havent turned the ONT off only becuase the tech plugged his computer directly into the ONT with a cat6 cable and was reading good internet.
- The cable going from the ONT to my router is a cat6
- I will perform this sequence you suggested and report back
I appreciate the help!
PCs may work with out a power cycle, however between a ONT and router, the ONT or modem can configure to the MAC address of the prior connected device. When connecting up a new device like a router, the prior MAC address maybe still configured and would need to be cleared to give way for the new MAC address, so a power cycle will effect this.
I performed the powercycle as listed. No change in behavior.
I'll add to the original post that the tech said (after connecting to the router via ip address and admin / log in) that the "DNS" was set to my original provider (charter) and he had to set it to google.
The internet indicator light flashses amber (or red, im kinda colorblind) and every now and then will flash white for a second and then back to amber.
I did make sure that the firmware for router was updated. I also took screen shots of the router's information and internet port if thats helpful.
Just curious, do you have a neighbor, friend or family member that you could take the RAX router to and see if it connects at a different location? Would be telling if the problem follows or not.
Seems like there is a problem between the ONT and router.