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Forum Discussion
RAX80 Connection to Fiber
Good afternoon and thank you for stopping by! I just recently switched from cable to fiber internet. My RAX80 — Nighthawk AX8 is the same router used for both connections. The internet was oper...
- Check with the ISP to see if there is any Specific configurations needed between the ONT and router. Some may required a PPPoE configuration. Most only required DHCP on the WAN side.
- This is a little above my paygrade. I'll research and see if I can figure this part out.
- Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.- I havent turned the ONT off only becuase the tech plugged his computer directly into the ONT with a cat6 cable and was reading good internet.
- The cable going from the ONT to my router is a cat6
- I will perform this sequence you suggested and report back
I appreciate the help!
PCs may work with out a power cycle, however between a ONT and router, the ONT or modem can configure to the MAC address of the prior connected device. When connecting up a new device like a router, the prior MAC address maybe still configured and would need to be cleared to give way for the new MAC address, so a power cycle will effect this.
I performed the powercycle as listed. No change in behavior.
I'll add to the original post that the tech said (after connecting to the router via ip address and admin / log in) that the "DNS" was set to my original provider (charter) and he had to set it to google.
The internet indicator light flashses amber (or red, im kinda colorblind) and every now and then will flash white for a second and then back to amber.
I did make sure that the firmware for router was updated. I also took screen shots of the router's information and internet port if thats helpful.
Just curious, do you have a neighbor, friend or family member that you could take the RAX router to and see if it connects at a different location? Would be telling if the problem follows or not.
Seems like there is a problem between the ONT and router.
Do you think loging into the router directly with a laptop and looking at the settings would provide any information?
When the tech did this he said 'aha! found the issue" and thats when he said he set the DNS to google instead of charter. It worked for the few minutes while he packed up and then of course it stopped working again. I dont think the provider has any responsibility beyond their ONT, but was curious if logging directly into the router might be an avenue?