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Kpoe2000's avatar
Kpoe2000
Aspirant
May 17, 2023

RAX80 Connection to Fiber

Good afternoon and thank you for stopping by!   I just recently switched from cable to fiber internet.  My RAX80 — Nighthawk AX8 is the same router used for both connections.  The internet was oper...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
May 17, 2023
Kpoe2000 wrote:

My RAX80 — Nighthawk AX8 is the same router used for both connections.  The internet was operational when using the cable internet provider.

 

I see no mention in this conversation of a "reset" of your RAX80.

 

You need to get it to forget any settings it inherited from your cable network.

 

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

 

Maybe you did this, but, as I say, I can't see any mention of this. It is the first thing to do whenever you change the Internet service, before all of the other recommended sensible measures.

 

An alternative is to use the browser graphical user interface (GUI) to go into the router and take it through its Internet Setup Wizard.

  • Kpoe2000's avatar
    Kpoe2000
    Aspirant
    May 17, 2023

    Correct sir, I have only "rebooted" it through the phone app and did a manual power cycle.

     

    I plan on going home and logging in with the admin / pw info.  I'm assuming the internet setup wizard is somewhere inside that GUI after logging in?

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      May 17, 2023
      Kpoe2000 wrote:

      Correct sir, I have only "rebooted" it through the phone app and did a manual power cycle.

       

      Aha. That could be the issue.

       

      I plan on going home and logging in with the admin / pw info.  I'm assuming the internet setup wizard is somewhere inside that GUI after logging in?

      • Advanced
      • Advanced Home
      • Setup Wizard

      Netgear has steadily improved this over the years. The wizard plays nicely with most ISPs, although it can get confused by exotic networks.

       

       

       

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      May 17, 2023
      Kpoe2000 wrote:

       

      I plan on going home and logging in with the admin / pw info. 

      One more thought, if this fails, perhaps because the admin password doesn't work, then the reset puts you back to the original settings and default password.

       

      • Kpoe2000's avatar
        Kpoe2000
        Aspirant
        May 17, 2023
        I attempted to use the setup wizard but got the error “no Ethernet cable connected.” I changed the cord (even though I had previously confirmed the cable that was connected worked).

        Still could not use the wizard by browser GUI. I used the manual reset on the back of the router.

        It will get connection for a minute or so and then lose it again, repeating this cycle indefinitely.