Forum Discussion

Aspirant

Jan 21, 2021

RAX80 drops connection at same time every day

I've purchased an RAX80 a few months ago. I've recently noticed that the router drops the internet connection at almost exactly the same time every day: at around 3:31am local time (AEST, Australia)....

wolffpower

Aspirant

Jan 21, 2021

I did come across this similar post but it does not have a solution either: https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/rax80-wifi-drop-once-per-day/m-p/1966199#M12104

Christian_R

NETGEAR Employee Retired

Jan 26, 2021

Hello wolffpower,

May you try reverting to the previous firmware version linked below and let us know how it turns out.

https://kb.netgear.com/000062282/RAX80-Firmware-Version-1-0-3-102

Christian

wolffpower
Aspirant
Jan 26, 2021
Thanks for the suggestion Christian_R . I've downgraded to the firmware version you suggest and will monitor progress. I'll post back here either way.
- Christian_R
  NETGEAR Employee Retired
  Jan 26, 2021
  Hi wolffpower,
  
  Sounds good. Looking forward to your next update!
  
  Christian
  - wolffpower
    Aspirant
    Jan 28, 2021
    Hi Christian_R . Unfortuantely this doesn't seem to have worked. The router dropped the internet signal again this morning, and again at exactly 3:31am local time. Power cycling the router (on/off) restored the connection as usual.
    
    It didn't drop the signal yesterday morning for some reason, which gave me false hope that the downgrade of firmware had worked.
    
    Any other suggestions?