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Forum Discussion

wolffpower's avatar
wolffpower
Aspirant
Jan 21, 2021

RAX80 drops connection at same time every day

I've purchased an RAX80 a few months ago. I've recently noticed that the router drops the internet connection at almost exactly the same time every day: at around 3:31am local time (AEST, Australia)....
wolffpower's avatar
wolffpower
Aspirant
Jan 26, 2021

Thanks for the suggestion Christian_R . I've downgraded to the firmware version you suggest and will monitor progress. I'll post back here either way.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jan 26, 2021

    Hi wolffpower,

     

    Sounds good. Looking forward to your next update!

     

    Christian 

    • wolffpower's avatar
      wolffpower
      Aspirant
      Jan 28, 2021

      Hi Christian_R . Unfortuantely this doesn't seem to have worked. The router dropped the internet signal again this morning, and again at exactly 3:31am local time. Power cycling the router (on/off) restored the connection as usual.

       

      It didn't drop the signal yesterday morning for some reason, which gave me false hope that the downgrade of firmware had worked.

       

      Any other suggestions?

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jan 29, 2021

        Hi wolffpower,


        Thanks for confirming. May you send me a private message with the following info. I'd like for our support team to reach out for further assistance.

         

        Email:

        Phone:

        Preferred Contact Time: (including time zone)

         

        Christian