RAX80 Drops Internet Constantly

Hi all , just as a follow up , had to really push "I would take the Modem back to the store and make it a Retailer DOA issue" , if Netgear was not going to offer support, as per Australian ACCC rules regarding customer rights.

A ticket was then raised and I had a call from a level one tech, who spent the best part of an hour diagnosing basically what I have done previously. She was trying her best with was she could do in her area level, eventually we tried a new MTU number and left the modem to see if any better. I find treating them just like I would like to be treated if I was in their position gets you a lot further. They are just doing their job!

Reported after a few days no better , still dropouts of my wireless/ ethernet connections thru the house. Had a level two tech call me and again went thru the same process , entered another MTU number , but most IMPORTANT installed a new BETA firmware.

I can report seems to be stable as after a week , but will know after testing all weekend if issue resolved.

All I can say is be patient , they are aware of the issue with 5G wireless , but were unaware it also affected LAN.

Push your point when you ring them , go thru the process , and will hopefully have result in your favour.

I have had Netgear modems most of my life , yes had a few dodgy models , sold them and moved on , but all in all they offer a good product.

PS I am not sponsored by Netgear either . lol  

I just purchased the RAX50 and I'm having the same issues. I've been fighting with it for a couple days and figured out some fixes that seem to help. Ie instead of dropping the internet every 15 minutes it is probably once per day now. 

At first I was rebooting my router each time to get it back online. Then I figured out that if you just renew you lease with your ISP that also works. Way faster that a full reboot each time. In your router go to Advanced -> Connection Staus (on the Home Screen) -> Renew. 

I first noticed that the issue was way worse when when the whole family was home in the evening because there were all of a sudden way more devices accessing the internet at the same time. My theory of the issue is that devices keep accessing the router and have the same IP address and there was a conflict. For example my iPhone was using 192.168.1.2. My daughters iPad was also using the same address. I'm not a network guy though so that is just a guess. 

The fix for me was to log into the router and go to Advanced -> Setup -> LAN setup. On this tab you can manually assign an IP address to each device. That way the IP address for my phone never changes and same for all the other devices. This seems to have helped a lot!  

I've also changed my MTU setting to 1400. 

I still get kicked off the internet once per day. I think it happens when my ISP renews the lease. I posted on another forum and I've been told to disable the traffic monitor. I'll see if this helps. I've also read on other posts that you may have to roll back the firmware version. I'll try that next. 

Hopefully this posts saves someone a few hours of headaches!!