RAX80 Drops Internet Constantly

Hi all , just as a follow up , had to really push "I would take the Modem back to the store and make it a Retailer DOA issue" , if Netgear was not going to offer support, as per Australian ACCC rules regarding customer rights.

A ticket was then raised and I had a call from a level one tech, who spent the best part of an hour diagnosing basically what I have done previously. She was trying her best with was she could do in her area level, eventually we tried a new MTU number and left the modem to see if any better. I find treating them just like I would like to be treated if I was in their position gets you a lot further. They are just doing their job!

Reported after a few days no better , still dropouts of my wireless/ ethernet connections thru the house. Had a level two tech call me and again went thru the same process , entered another MTU number , but most IMPORTANT installed a new BETA firmware.

I can report seems to be stable as after a week , but will know after testing all weekend if issue resolved.

All I can say is be patient , they are aware of the issue with 5G wireless , but were unaware it also affected LAN.

Push your point when you ring them , go thru the process , and will hopefully have result in your favour.

I have had Netgear modems most of my life , yes had a few dodgy models , sold them and moved on , but all in all they offer a good product.

PS I am not sponsored by Netgear either . lol