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Forum Discussion

therolfes's avatar
therolfes
Follower
Oct 27, 2020

RAX80 Firmware for Advanced Features Systemically Flawed

Bought an RAX80 in January and it worked OK until the Firmware update around April. The app to turn on or off services started glitching. I factory reset the router, and pushed my LAN IP range outsid...
redparadox's avatar
redparadox
Guide
Oct 28, 2020

This is probably the most disappointed I have ever been in a product.  I can expect a crash of this router (running the latest version of firmware) at least once a day and usually at the worst time.  It is particularly irritating as both my wife and I are in a WFH situation and depend on availability of our WiFi.  The firmware is absolutely flawed and I have waited...and waited.. for Netgear to fix these issues, but sadly I have given up.

  

I originally started having issues with the SmartConnect feature and eventually had to turn it off completely to fix other issues, but the router crashing has pushed me over the edge.  I've decided to go with a mesh WiFi system that should be delivered next week.  

 

It doesn't appear as though Netgear is listening to their user base that keep reporting these issues over and over and over again.  Netgear should give every RAX80 owner a complete refund, take these units back and just start over.