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Forum Discussion

TheComputerHyp's avatar
Jul 09, 2022
Solved

RAX80 Firmware V1.0.6.138_1.0.76 = No internet

Same exact issue here. Have done multiple FW upgrades in the past that DID NOT require a factory reset (good coding). There is obviously something wrong with this FW update (bad coding). Netgear shou...
  • FURRYe38's avatar
    FURRYe38
    Jul 14, 2022

    I would manually load the FW file on the router using MS Edge or Firefox on a wired PC.

    After the router has processed the FW file and reboots and comes back to ready, power OFF the Router and ISP modem for 1 minute. 

    Than back ON with the modem first, then power ON the router.

    After it comes to ready, with a wired PC, log into the routers web page and navigate to Advanced Tab/Admin/Backup and select ERASE. 

    Walk thru the setup wizard and complete it. 

     

    Check internet access with wired and wireless devices. 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?