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Forum Discussion
daweidu
Aug 11, 2020Star
rax80 Firmware Version 1.0.3.98
can not login web interface. The app is ok, password recovery does not work either.
michaelkenward
Aug 12, 2020Guru - Experienced User
Not enough to go on.
What are you doing and where does it go wrong?
You can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)
That is there for a good reason.
- daweiduAug 12, 2020Star
what info is missing? this is not helping user. developer needs help.
- michaelkenwardAug 12, 2020Guru - Experienced User
daweidu wrote:
what info is missing? this is not helping user.
Most of the useful details that anyone needs to diagnose what is happening.
can not login web interface.What is this web interface?
How are you trying to login?
Which login address?
What messages do you see when you try?
The app is ok,
What is this app? There is more than one.
You get my drift?
Start here:
If you cannot login to your router | Answer | NETGEAR Support
daweidu wrote:
developer needs help.
No idea who that might be.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
But they can't work on the basis of guesswork.
If you want "official" support then you should go through the right channels.
Contact Us | Support | NETGEAR
- daweiduAug 12, 2020Star
I have ticket with netgear. they are not helping, they just to rma my router. I do not expect anything from them. forum does not help too much.