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Forum Discussion
kentlawrence67
Aug 19, 2020Tutor
RAX80 is supposed to be backward compatible with other 802.11 (b/g/n) standards, but isn't
I have a two laptops running Windows 10 and Windows 7 with two different wireless LANs that can't see the SSID of my RAX80 router. The SSID is broadcasting and I have multiple devices throughout my ...
Christian_R
Aug 25, 2020NETGEAR Employee Retired
Hello kentlawrence67,
Welcome to the community! Have you had a moment to get in contact with our support team regarding your concerns?
https://www.netgear.com/support/default.aspx
Christian
- kentlawrence67Aug 26, 2020Tutor
Nope. Netgear cuts you off after 90 days unless you pay exorbitant support fees. No thanks. I just access those computers using a wifi hotspot from my phone, which is backward compatible and does work.
- kentlawrence67Sep 21, 2020Tutor
I saw a "solution" online. "Turn of AX mode" by unchecking the ax mode box in the router configuration. Really? People buy a $400 wifi 6 modem that's supposed to be backward compatible with anything 802.11 b/g/n and it doesn't work, so Netgear's only solution is to turn off wifi 6 mode? Isn't that the equivalent of buying a modern gaming laptop so you can play DOS Pong on it? I'm not about to do that. I paid big bucks for that speed and multiplexing ability and I'm not about to accept that as a solution. That's utter baloney.
- TimParkerMar 19, 2021Aspirant
I have spoken to tech support at length multiple times and they have failed to figure out the problem that seems to be the same as this post.
I have 12+ devices that ALL see the new router, but my older Win8 machine does NOT see the RAX ssid's. That specific computer DOES see every other wifi in my neighborhood, but not the amazing and powerful RAX80 (which is 30 feet from it... And i'm picking up dozens of wifi signals on that box from hundreds of feet away).It seems as if this thing cannot act compatible with older Network Interface Cards (older 802.11 standards) while also standing in it's own power and rocking on newer devices with newer standards.
Can anyone confirm if it is compatible simultaneously with newer and older standards? (If so, the resolution to my issue is to be found elsewhere).
Thanks