NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
semerine
Jan 28, 2021Follower
RAX80 Issues Getting Worse
I purchased the RAX80 in March. I called tech support becuae the router keeps having issues. The firmware is current. My in ternet provider checked my fiber and it is fine. My devices keep dropping out. I turned off the smart connect feature. That helped some. This moring the wifi just quit working. After hours of trouble shooting it came back on. But, this is a recurring theme. I purchaed this item new for $400.
Now I am already looking at replacing this router. I thought it would help, but it has actually had more issues than my older router.
Half the time my Nighthawk App cannot even detect the router. This seems to be a technical issue. But, Netgear says it only covers hardware for a year. I am frustrated that the issues have not been resolved with firmware updates. In Fact, most firmaware updates seem to bring newer, more complicated issues.
1 Reply
Sort By
- Christian_RNETGEAR Employee Retired
Hello semerine,
May you provide the firmware version your RAX80 is currently on.
Thanks,Christian