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Forum Discussion

Guide

Sep 15, 2019

Rax80 nighthawk can not connect to Carrier Infinity Thermostate

I switch to a Rax40 then to a rax80 a few days later. Ever since cannot connect to my Carrier Infinity Thermostat. I see another post with the same issue using or but No solutions The attached photo...

NETGEAR Employee Retired

Sep 17, 2019

EcoDieselDave,

Please try disabling the AX and/or smart connect feature. Curious to know how this turns out!

Christian

EcoDieselDave
Guide
Sep 18, 2019
Smart connect cannot be used in smart homes as it confuses devices that must use only 2.4ghz

I'm unsure was the ax feature us but I had that off also. Still never worked.
Plugged in my 8-year-old ac1900 & no issues
- Christian_R
  NETGEAR Employee Retired
  Sep 18, 2019
  Hi EcoDieselDave - I have sent you a message. Please check your inbox.
  
  Christian
  - EcoDieselDave
    Guide
    Sep 19, 2019
    Christian
    
    I didn't get a reply & waited over a day it's 2019, & emails get replied to usually promptly especially from good tech companies.
    
    I even wasted time trying to call in with NO help as No one could help, just transfer & transfer & hold.
    
    So I plugged my old AC1900 TP-link back in which has Zero issues. Immediate connection to the tether app & Zero Smart Home issues both WiFI & Zwave. It's just so old it was time for an update to handle my gb internet Service