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Forum Discussion
RAX80 No Internet Suddenly
I have had it for 2 years. Local wifi still works fine, just not getting a signal from the modem. Bypassed the router with a different one and it works fine. Tried the lastest three versions of the f...
what modem/gateway is it connected to?
It is a Spectrum modem, model ET2251.
Try this.
Disconnect everything from both the modem and the router. Even coax from the modem.
Wait 10 minutes.
Connect coax back to the modem and power it on.
Wait 2 minutes.
Connect cable from the modem to wan port on RAX.
Power the RAX on and give it a couple minutes.
Attempt setup on the RAx.
Thank you so much for your help. The reason I didn't immediately respond was because my backup router also stopped working immediately afterward.
I put two and two together and realized that there was a cable line surge both times. And in fact, all my neighbors had the same problem. Weird, because lightning didn't really strike that close and the storm wasn't that bad.
Technician came out to check the box hub after the whole block lost their modems and routers. No ground pin at all.
Now Spectrum is paying us all out for the damages (at least partially; we'll see). Still no ground pin, but the work order is in. Going to keep my modem and router unplugged during storms until they fix that.
Thanks again.