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Angelfire's avatar
Angelfire
Aspirant
Jul 13, 2022
Solved

RAX80 Not getting IP --No Internet

Hello, Woke up this morning to no internet.   We have XFinity service and generally it's been ok (couple of weeks ago it crapped out and after a number of reboots/reprovisions, it seemed to work fin...
  • Angelfire's avatar
    Angelfire
    Jul 14, 2022

    Many Thanks.   I was able to get it to work last night.   Not exactly sure what did it unfortunately.    My modem had significant T3/T4 errors so I checked all my wiring...all good.   Checked my signal strength, SNR etc...and that was all good.  I disconnected the cable input to the modem as well as the Cat6 to the router and left them for about 5 mins .   When I hooked them all back up, it worked.   We had done all the reboots you describe before with no effect.      I appreciate the response above and have copied it into my OneNote for future troubleshooting.    I did learn about the Puma chipset so am now in the market for a better modem and I'll use this one as a backup should the need ever arise, I think.    Cheers.

Angelfire's avatar
Angelfire
Aspirant
Jul 14, 2022

Many Thanks.   I was able to get it to work last night.   Not exactly sure what did it unfortunately.    My modem had significant T3/T4 errors so I checked all my wiring...all good.   Checked my signal strength, SNR etc...and that was all good.  I disconnected the cable input to the modem as well as the Cat6 to the router and left them for about 5 mins .   When I hooked them all back up, it worked.   We had done all the reboots you describe before with no effect.      I appreciate the response above and have copied it into my OneNote for future troubleshooting.    I did learn about the Puma chipset so am now in the market for a better modem and I'll use this one as a backup should the need ever arise, I think.    Cheers.