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Forum Discussion
RAX80 problem connecting with work laptop
New to forums and no where else to go. I'm hoping someone can help me out with my router and connectivity with my work lapto. Prior to setting up my new RAX80 my Dell Laptop had no problems findi...
Many dells use an intel wireless card. And the dell website and windows update don't have the most recent driver for it.
Find out specifically what wireless card is in the laptop. Then go to that device manufacturer's website and get the driver. I know intel had issues with this and you had to get the driver directly from them to get the functional driver.
The AX setting is supposed to be backwards compatible so technically you "should not" have to disable it to get a connection on your work laptop. It does seems like a driver update is needed, easiest way is to use the intel driver update utillity, it will auto detect what drivers are out of date and allow you to update them. After you update your wifi driver, try and re-enable the AX wifi mode and see if you can connect.
One other note is that your network card on your laptop may be set to a specific wifi band, you can check this by going to control panel -> device manager -> networking adapter -> select your wifi adapter -> select "Advanced" then you can look at the prefered band as well as "wireless modes".
For extra information you can read about all those settings you see in the advanced tab here - https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networking.html
Hope this helps!