NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX80 randomly disconnects LAN cable
During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
Sounds like a common problem. Following the community's suggestions, I reverted to an older firmware and my Internet would only disconnect about once a week rather than every day. Then support recommended I reinstall the most recent firmware which I did about three days ago and since then I've had no disconnects. Possibly downgrading and reinstalling the most recent firmware will help for you as well.
Jim
I may try that.
However, I've since did a factory reset as everyone else has already done a million times. Of course, that did nothing, and actually made the issue come back more often. SO, I have an X4S and an older R6300. I was going to go back to the X4S however, that unit had the exact same issues the RAX80 has. Just drops internet. And usually what I would do is unplug the CAT6 cable from the modem going to the router and wait about 5 seconds and plug it back in. It would come back up and work for another day or so. This is the same issue as the RAX80 and the same solution works for a day or so.
There must be some kind of hardware/firmware issue here. The same code is causing the same issue on different hardware. I generally don't lose my WiFi, it happens but most of the time that isn't the issue. Just not getting past the router out to the internet.
Also, I think I mentioned that when I disconnect the CAT6 going to the modem. I drop all of the other network ports/devices for about 2 seconds. Those links go away, which has nothing to do with internet access. Like again they are tied together and it should not be. You should be able to use the "switch" independent of the Internet uplink port. Disconnecting the internet port shouldn't cause you to drop the LAN. Anyway. I've moved back to the R6300 for LAN/DHCP/Routing to the modem. Disabling the radio 2.4/5Ghz. I'm using the RAX80 for Access Point only and all the 2.4/5Ghz radio's it has. My main concern is watching AppleTV for my kid and not dropping that all day long.
WiFi again was mostly fine. So even if that starts to not work again. I can do a simple reboot to fix that.
From a network hardware perspective. This looks like bad firmware talking to the hardware and failing without recovering. There must be a software crash that happens. Don't know what triggers it though. However, when it crashes (OS-Firmware) the hardware just locks up and you drop your internet port or you lose your WiFi as others have stated happens. Turning features off sometimes seems to help some, but not always. Hardware wise, I'm sure this thing is MORE than capable of doing DHCP, Routing, and all the bandwidth etc. But, the software can't it seems.
- Anyone have any luck? My internet slowed down to an average of 400, instead of 900ish as i pay for a gig internet. And the disconnect continues.. Wish i could return this. I had high hopes but it gives mw a headache every day as a streamer..
- No help from netgear or Amazon, looks like i now have to switch companies and spend another 400bucks for a router . This wont sit well with the community as an investor.
I feel your pain Panda9! After wasting hundreds of $ on Negear routers in the past several years the RAX80 put me over the edge. After only 4 months I shelved it and bought a TP-Link that has been flawless. Not one drop which is so refreshing after several every day with the RAX80. Good luck in your adventure. I for one am completely done with Netgear.
Panda9 wrote:
No help from netgear or Amazon, looks like i now have to switch companies and spend another 400bucks for a router . This wont sit well with the community as an investor.I'm thinking of going with another brand too. If they can't fix a known issue I think it's time to move on. I've had several Netgear routers over the years too.