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Forum Discussion
RAX80 randomly disconnects LAN cable
During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
Running Config:
Spectrum Modem Ubee E31U2V1 400mbps to RAX80 running firmware V1.0.1.70_1.0.30
I'm having the same problem as you all, brand new house with new wiring and put this in brand new. It driving me nuts it kills any game im playing, or any movie I'm streaming. Brought the ISP out because I initally thought "there is no way MY NEW router could be causing this problem" but alas I was wrong they came out 3 times and swapped out all their gear, testing the line and it works fine from the modem but adding in the router leads to disconnects. It kills me that Netgear can't do anything about this as we are all having this problem. My day job is a network engineer for a trauma hospital, if any of our gear did something like this we would be screaming.
My wired LAN connections are also being briefly disconnected on my RAX80, which causes online games to kick me out during gaming sessions. Devices connected by wifi seem unaffected.
I've tried reverting to FW v.1.0.1.56 since others have said in these forums that this issue started with FM v.1.0.1.58, but that didn't work for me. I still get the disconnects with that FM version. Of course, I've also tried factory resets and other things, but nothing seems to work.
I've tried reverting to FW v.1.0.1.56 since others have said in these forums that this issue started with FM v.1.0.1.58, but that didn't work for me. I still get the disconnects with that FM version. Of course, I've also tried factory resets and other things, but nothing seems to work.
- To everyone in this thread, if your able to return your RAX, I would and use that money towards the Unifi Alien. I purchased it and that router is a beast. Solved all my problems! No disconnects, better speeds, range and improved other problems I didn’t even know I had! Speedier refreshes of HomeKit devices. App is light years better. I can go on and on!
Thanks for the suggestion about the Amplifi Alien. Turns out that my BB warranty is only for replacement, not for return. I would seriously consider returning it and buying the Amplifi. (I may attempt to return it anyway, when the stores open again!) Because there are so many different forum topics for this problem, it's difficult to keep track of where I had seen things. There was a response from Netgear to somebody where the problem was acknowledged and Netgear response was that it was due to AX being enabled. I don't think that I have any devices that are AX capable (maybe my Samsung S10+ ?) so I had toyed with the idea of turning off that feature to see what happens. If I try this, I will post the results.
- Unfortunately turning off AX mode did NOT work for me. I got two days without any disconnects so it seemed promising and then today it disconnected while I was on my PS4.
This is very disappointing since I can’t return it either. Netgear, please work on finding a fix!