RAX80 randomly disconnects LAN cable

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ubedawg wrote:

Thanks SAM_the_GAM   What are you using to determine that there have been no drops?   After a long time of getting booted out of online console games, I only figured it out by looking at the router logs.  There were no other indications that a drop was occurring.  I would be thrilled to be able to reconnect my xbox to ethernet instead of wifi, but I would like to be sure that this really was fixed before going through the hassle of a factory reset.  The chances of remembering all of the settings are slim to none.

 

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I am checking the router statistics in the Advanced screen. I am checking the uptime. After about 48 hours WAN / LAN still disconnect and reconnect. However, the disconnections are happenning less often then with previous firmware giving the illusion that WAN / LAN disconnections is resolved.  

Wanted to use a wifi 6 router, since most of my devices are compatible.

First I bought the new AX6, had connectivity issues both wifi and LAN.

Fought with it for a week, returned it to Costco, and I decided to give Netgear another shot.
So I got AX8 5700 from Costco 3 week ago. Wanted to use a wifi 6 router, since most of my devices are compatible.

Exact same issue other are having. 
iPv4 or IPv6 didn't seem to matter.

Constant disconnects. Both the TV and the Xbox one X disconnect simultaneously. Oddly, the windows 10 PC on port one never disconnects.

Swapped out the Cat5e's for cat6 on the Xbox, no dice.

My son games and I ask him, when I get disconnected,  he says he is still online. I tried static IP's for all of my devices. Worked for about 48mhours. I have to power cycle the router to reconnect my devices, or reboot the devices.
Both the LG TV and Xbox, show not connected via LAN. Previous nighthawk X4 was flawless with the identical setup. 

The 5ghz network just disappears, and when I log into the router, the channel number just shows ASCII type jibberish.

Have to reset or power cycle to get the 5ghz back.

latest firmware, have not reverted to prior firmware, seem pointless.

I have reset to factory settings, still no long term resolution, as if a day is long term, but for this issue it is.

I haven't had issues like this in over 20 years dating back to 802.11b, when it went mainstream.

Last I check, it's 2020 and we didn't just start using wifi and Netgear most certainly should be able to fix this after the first post popped up.

I have spent too much time trying to resolve an issue I should not be having in this day and age of wifi, especially LAN issues.

I feel like I'm back on AOL dial up, just waiting for,the next disconnect.

Going to return this and hook my X4 back up, until I can decide which brand and router I will be getting.

Hello nchtrs, 

Welcome to the community! Have you had a chance to contact our Support Team regarding this? 

https://www.netgear.com/support/default.aspx

Christian 

I haven't had a chance to goto Costco and do a return yet, so this week I decided to power cycle the router for 10 seconds every evening, and only the router, not the modem. The outcome was no surprise, no disconnects have occurred at all, and everything works as it should. I do work for an ISP and have been dealing with trouble shooting wireless routers since they were first introduced. We used netgear for many years for our customers. All the usual SOP trouble shooting has been done. It is definitely a firmware issue. The corrupted/ASCII WiFi channels are all telling in this regard. My internet equipment is on a battery backup, so power flickers do not occur on the router or modem as they always have a consistent and steady power source. I also have maintained my static IPs for my devices as well out of curiosity. Damn thing works perfectly, as it should without a power cycle. I only ever made it 4 days without an issue when I first got the router and then the issue became more erratic and frequent, sometimes only minutes between disconnects, then it would be fine for an hour or two. The odd thing was, a power cycle only corrected the issue for a brief time. I also never did a factory rest until my 5ghz ssid just disappeared and the 2.4 ssid was present, but I could no longer connect to it either and I could not make any changes because of the firmware corruption. I could not even click on channel selection drop down, it did not exist on the 5ghz menu, but it was fine for the 2.4. The new firmware works as long as I powercycle, its the long term, where it is expected to just work and not require a power cycle, as my old tried and true X4 behaved, that I miss.

I wonder if setting up an auto power cycle with a programmable power outlet plug would case any kind of damage to the router in the long run. Could be set up to run daily or eveyry ither day at any given time.

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nchtrs wrote:

I haven't had a chance to goto Costco and do a return yet, so this week I decided to power cycle the router for 10 seconds every evening, and only the router, not the modem. The outcome was no surprise, no disconnects have occurred at all, and everything works as it should. I do work for an ISP and have been dealing with trouble shooting wireless routers since they were first introduced. We used netgear for many years for our customers. All the usual SOP trouble shooting has been done. It is definitely a firmware issue. The corrupted/ASCII WiFi channels are all telling in this regard. My internet equipment is on a battery backup, so power flickers do not occur on the router or modem as they always have a consistent and steady power source. I also have maintained my static IPs for my devices as well out of curiosity. Damn thing works perfectly, as it should without a power cycle. I only ever made it 4 days without an issue when I first got the router and then the issue became more erratic and frequent, sometimes only minutes between disconnects, then it would be fine for an hour or two. The odd thing was, a power cycle only corrected the issue for a brief time. I also never did a factory rest until my 5ghz ssid just disappeared and the 2.4 ssid was present, but I could no longer connect to it either and I could not make any changes because of the firmware corruption. I could not even click on channel selection drop down, it did not exist on the 5ghz menu, but it was fine for the 2.4. The new firmware works as long as I powercycle, its the long term, where it is expected to just work and not require a power cycle, as my old tried and true X4 behaved, that I miss.

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I returned it to Costco yesterday. I'll wait for the next revision and give them another go. I like being a first adopter, however not at the expense of my sanity. I understand nothing is perfect when it first comes out, but LAN should always work, without the hoops to jump through.