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Forum Discussion
RAX80 randomly disconnects LAN cable
During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
I haven't had a chance to goto Costco and do a return yet, so this week I decided to power cycle the router for 10 seconds every evening, and only the router, not the modem. The outcome was no surprise, no disconnects have occurred at all, and everything works as it should. I do work for an ISP and have been dealing with trouble shooting wireless routers since they were first introduced. We used netgear for many years for our customers. All the usual SOP trouble shooting has been done. It is definitely a firmware issue. The corrupted/ASCII WiFi channels are all telling in this regard. My internet equipment is on a battery backup, so power flickers do not occur on the router or modem as they always have a consistent and steady power source. I also have maintained my static IPs for my devices as well out of curiosity. Damn thing works perfectly, as it should without a power cycle. I only ever made it 4 days without an issue when I first got the router and then the issue became more erratic and frequent, sometimes only minutes between disconnects, then it would be fine for an hour or two. The odd thing was, a power cycle only corrected the issue for a brief time. I also never did a factory rest until my 5ghz ssid just disappeared and the 2.4 ssid was present, but I could no longer connect to it either and I could not make any changes because of the firmware corruption. I could not even click on channel selection drop down, it did not exist on the 5ghz menu, but it was fine for the 2.4. The new firmware works as long as I powercycle, its the long term, where it is expected to just work and not require a power cycle, as my old tried and true X4 behaved, that I miss.
I wonder if setting up an auto power cycle with a programmable power outlet plug would case any kind of damage to the router in the long run. Could be set up to run daily or eveyry ither day at any given time.
nchtrs wrote:I haven't had a chance to goto Costco and do a return yet, so this week I decided to power cycle the router for 10 seconds every evening, and only the router, not the modem. The outcome was no surprise, no disconnects have occurred at all, and everything works as it should. I do work for an ISP and have been dealing with trouble shooting wireless routers since they were first introduced. We used netgear for many years for our customers. All the usual SOP trouble shooting has been done. It is definitely a firmware issue. The corrupted/ASCII WiFi channels are all telling in this regard. My internet equipment is on a battery backup, so power flickers do not occur on the router or modem as they always have a consistent and steady power source. I also have maintained my static IPs for my devices as well out of curiosity. Damn thing works perfectly, as it should without a power cycle. I only ever made it 4 days without an issue when I first got the router and then the issue became more erratic and frequent, sometimes only minutes between disconnects, then it would be fine for an hour or two. The odd thing was, a power cycle only corrected the issue for a brief time. I also never did a factory rest until my 5ghz ssid just disappeared and the 2.4 ssid was present, but I could no longer connect to it either and I could not make any changes because of the firmware corruption. I could not even click on channel selection drop down, it did not exist on the 5ghz menu, but it was fine for the 2.4. The new firmware works as long as I powercycle, its the long term, where it is expected to just work and not require a power cycle, as my old tried and true X4 behaved, that I miss.
I returned it to Costco yesterday. I'll wait for the next revision and give them another go. I like being a first adopter, however not at the expense of my sanity. I understand nothing is perfect when it first comes out, but LAN should always work, without the hoops to jump through.
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- I use a tp-link ac tri band router as my main router for LAN connections and everything works fine. The RAX80 is connected to it via a CAT6 cable and works as a wifi access point only. It's actually a very good AP. But, it sucks as a router.
- How about the other RAX routers from netgear? Do they have this issue too?
- Someone in this thread wrote that he has the same issue with his RAX75.
- What about RAX120?