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Forum Discussion
Clovers
Jul 09, 2019Tutor
RAX80 randomly disconnects LAN cable
During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
ubedawg
Oct 23, 2020Star
NeckGearNat This has been going on for so long, I don't think Netgear will ever address it. Just now I saw my work VOIP phone blink, then got a 'No Connection' on the display. It took a few minutes then it reconnected with an IP assigned. I was also streaming Xbox to my laptop while working and that got disconnected, too. (I had connected XB to Ethernet a few days ago, which apparently was a mistake). First thing I did was go to my router logs and there it is, proof that the RAX disconnected from modem:
[Internet connected] IP address: xx.xxx.xxx.xxx, Friday, Oct 23,2020 09:49:16
[Time synchronized with NTP server] Friday, Oct 23,2020 09:49:14
I keep this router because it provides whole house coverage and I paid so much for it, I hate to trash and shell out more $$ for something else. But I am seriously considering another, if anybody can offer a substitute with good coverage. NO mesh systems, though. Have had nothing but trouble with those.
NeckGearNat
Nov 13, 2020Tutor
Sucks having paid so much for this router for it to be so unrelaible. Not sure what else to try outside of keeping my consoles on wifi.
- ChocobofarmNov 16, 2020GuideYou can put the RAX80 behind an ethernet router and connect your consoles and computers to that router instead. The RAX80 does work well as a wifi6 access point. That being said, I would have never have bought it if I had known about its ethernet disconnections issue.
- ubedawgNov 17, 2020Star
Not so sure that this will work? Bear in mind that I know next to nothing about networking. The issue is that Ethernet connected devices will be dropped completely vs. wifi that experience a pause, because it is the router disconnecting from the modem. All wifi devices maintain their connections to the router with a hiccup, but with ethernet connected devices, the disconnect that occurs is fatal. So if the input on the RAX80 is coming from another router instead of a modem (I think it's called the WAN?), and this issue persists where that WAN disconnects briefly, I think that the result will be the same? I mean for the wifi devices on the RAX80.
And to compound my situation, now there will be two of us working from home. I will need to find a router that transmits as well as this RAX80. The new VOIP will need to be connected to a wireless ethernet adapter, and the phone usage will be much greater and will have to be 100% reliable. Providing tech support, so there can be NO drops. Oh, and they are at complete opposite ends of the house. Before buying this RAX, I had tried a Ubiquite mesh system and it was afwul, and that turned me off of mesh.
Anybody have any recommendations for a solid wifi or good experience with mesh?
- ChocobofarmNov 17, 2020GuideI have the TP-link Archer C4000 ac tri-band router. I've never had a connection drop with it and I don't get booted out of online games. I've wired all my conloses, 2 gaming PCs and the RAX80 to it. Haven't had an issue since doing that.
I placed the RAX80 in the center of my home to handle all of the home automation, tablets, smartphone, etc. I also play games on the Oculus quest 2 wirelessly through it. The RAX80 is working fine for me as an access point. But, I believe everything would work fine with the TP-link router only.
If I were you I would go with TP-link. If you need more coverage, you can always wire an access points to it with a CAT6 cable.
- ubedawgNov 17, 2020Star
Unfortunately keeping XB on wifi doesn't work for me neither. With ethernet, I get booted from the game completely. What I've noticed on wifi is that I get an in game message that there appears to be a problem with my network, and I get booted out of the activity, but not out of the game. If you're in a fireteam whether it's PVE or PVP, that's gonna be pretty bad. And in the game I play, if you are in PVP and leave, you are penalized. First it's a warning, the second time you get a temporary ban from the activity.
- GabboCHNov 17, 2020ApprenticeI have both problems.
LAN disconnects when I hardwired the Xbox via Ethernet.
Dropped/Frozen WiFi connection when using mobiles/tv/smart devices.
I have the RAX80 configured as an Access Point.
This device is just garbage...
Its been more than a year without even an attempt from Netgear to fix.
I put a netgear EX8000 in the exact same place in my network with the exact same network settings/SSID and it works flawlessly.
No disconnects, reliable Wi-Fi connection.
Its 1000% an issue with the RAX80 but obviously Netgear don't care as you've already paid them 300$- ChocobofarmNov 18, 2020GuideIt sucks if your RAX80 is dropping clients on wifi too. I guess I can consider myself lucky that mine's wifi isn't having any problems.