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Forum Discussion
RAX80 randomly disconnects LAN cable
During random times on my router drops connection to LAN cables. My PS4 says LAN cable disconnected and sometimes the same to my pc. It only happens for a few seconds. I tried different cables and al...
I purchased this router only last week and had the same issue. I have a bunch of devices connected to it via LAN and noticed the disconnects almost immediately even with the latest firmware.
After some investigation, I disabled AX wireless under the Basic -> Wireless menu. This resolved the issue immediately.
Is Netgear ever going to fix this bug? Without AX enabled, I'm missing out the wifi 6 functionality.
jmclarke I did try this. Also messed around changing MU-MIMO settings after reading other forum posts. Nothing worked, still got disconnects from WAN. I only noticed it initially because my XB1X would boot me from online game activities, but I started noticing it on my work supplied VOIP phone. I think I never noticed it on the phone before because the company upgraded the phones and they now have bright LED screens that will light up with a message indicating no internet connection. With the old phone, I wouldn't know unless the call dropped (which did happen but I never thought it was an issue on my end)>
I fixed it by finally getting a new router. Last Thursday, I installed a ZenWifi AC. Went with this mesh because we now require Ethernet ports in opposing areas of the house, and this system has LAN on main and satellite nodes. So far the only issue I have with this is my client access sessions for work being terminated, which a coworker also had months ago after her ISP came out and swapped out their modem. I'm sure it's just a matter of tweaking some router settings. It's the only thing affected, all other connections have been stable.
I went with AC over AX because I have also been reading that issues persist with many AX products due to the chipset. With about 2 dozen devices connected, I don't see why any one of them need greater than 500Mb. Even an Ethernet XB1X mostly downloads at max 230Mb since you're at the mercy of the download site, though speed tests show it maxes out around 733Mb.
If you have had stability for over a week now, it really makes me wonder if some of us got products from a 'bad batch'.