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RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
cliff344 Probably saying 'welcome to the club' is the wrong statement here. It's not a club you want to be in =(
For me personally, I'm running on an older firmware version and aside from missed security updates, and my VPN acting strangely, my router is mostly stable. You might try downgrading and see if you get stability there. I don't even know what the latest is anymore these days...
I would like to try something, but you mention VPN issues, and thats another important feature I use/need regularly. So I’m not sure I even want to try that either.
- It is truly a shame that Netgear doesn’t spend more time proving out these routers in house or by beta testing prior to releasing. What amazes me even more are features like media server that hasn’t worked reliably on any of the 6 different Netgear’s I’ve owned yet it’s still part of the GUI and firmware. It almost seems like they just take the same GUI firmware and try and adapt it and make it work for all the new routers, instead of taking the time to build them from the ground up for each device. How is it that individual developers who develop firmware such as DD-WRT can make it so much better on a small budget, yet Netgear which I am sure is a multi-million dollar company can’t sell you a better product off the shelf without these types of issues?
cliff344,
Thanks for taking the time to post your experience. I'd like to ask if you've been able to get in contact with our support team. If not, please send me a message with your contact info and serial number.
Looking forward to working with you!
Christian
- I have not reached out to support as I am not the original owner so I don’t have claim to warranty or support without being charged for support services. I do know the original owner spent several hours on the phone with your support staff and he could not make this router work at all, that’s why he sold it to me. I have no problem getting it up and running, however it will not stay stable or running more than 12 hours. I am in the near future going to experiment with downgrading firmware to see if I can gain some stability. The previous owner had complained that tech support seemed incompetent in helping him get this unit working under his conditions. Being a bit more experienced with Netgear equipment I have had success in making it operable, but I have no claim to warranty or support at this point. I don't think anything is wrong with the equipment, I firmly believe this router is in dire need of better firmware. This has sort of been the track record for Netgear lately.
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
