Forum Discussion

allarone's avatar
allarone
Star
Jun 21, 2019
Solved

RAX80 regularly disconnects devices, then they reconnect

I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds.  Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
  • PDWhite's avatar
    PDWhite
    Jan 29, 2020

    My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.

     

    Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.

     

    So they made another suggestion I haven't had the opportunity to check out yet. Here it is:

     

    ">>click on advanced on the top of the page
    >>Then Select Advanced Setup
    >>under Advanced Setup click on Advanced Wireless setting

    under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
    for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
    do the same for Wireless Advanced Settings (5GHz a/n/ac)
    Hit apply.

    After this please observe the connection at least six hours."

    Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues.  - You'd think they could afford to have professionals writing the firmware for these systems. 

     

     

     

anthonjhnon1's avatar
anthonjhnon1
Guide
Nov 03, 2019

And yes I know I have some spelling errors, typing in frustration and in a rush to go to church.

cliff344's avatar
cliff344
Apprentice
Nov 05, 2019
I sat down on Sunday and tried once more to play with the settings and see If I could get this thing to stay working for more than 12hrs. To no avail, still having issues. While trying to manually set the wifi channels instead of auto select, I noticed when doing so, the guest network started showing up, even though it was set to off. So I turned it “on” and the guest network disappeared. So by turning it on in the GUI it shuts off, and by turning it off, it turned on. Another knock to this dysfunctional firmware. I have to ask this question to all you including support. Has anyone, and I mean anyone ever gotten this router to actually work and use it on a daily basis without an issue? Secondly shouldn’t we consider class action lawsuit for refund and force netgear to quit ripping people off making them take this product off the shelf since it clearly does not work, and Netgear has stolen our money? Netgear is fully aware of this yet they have done nothing about this. In comparison, you bought a new car, and it only runs for 2 hrs and shuts off. How is that any different?