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RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
Same issue as everyone else. Constantly disconnects and I have to unplug power from the wall to reconnect. A fix sure would be nice!!!!!!!!!!!!
I've been discussing with a Level2 support guy & so far hes given me no indication that these are known issues or that anyone is working on them.
I have to provide the router config & logs & he will forward me ase to the engineering team.
However, it looks like RAX owners are in it for the long-haul...
That's about on par for Netgear. Seems like it was ONCE a great company with great products. Now their support and R&D has fallen short to the consumer. So sad.
Having the same problems as you all. RMA’d the first router. Second one still having issues with disconnects and just poor WiFi all around. Setting channels manually has not helped. My 5ghz band just disappears sometimes even though it’s on a non-radar channel. I’m assuming this can all be fixed with firmware. Just waiting on Netgear to get it together.