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RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
I'm in the need to hard reset my router several times a day club as well with theRAX80. My story is like everyone else: the RAX80 locks up, nothing can connect to the internet and cannot access the admin console via wifi or ethernet at 192.168.1.1/start.htm, attempted to select channels manually thinking there might be interference, disconnecting the printer from ethernet since it's throughput is 100MB/s whereas the rest of the LAN is 1000 MB/s. None of the things I could logically try improved the stability. I was having these issues when I purchased the router three or four months ago (and was running the latest firmware then) and so when V1.0.1.64_1.0.27 came out I was hopeful that it had finally addressed the stability issues. No such luck and if anything I'd say it got slightly worse, from 1 or 2 hard resets a day required to now needing 2 or 3.
And also, like other users I went to Netgear for the RAX80 specifically because I had used previous Netgear products (N600, and originally WRT54g) because they stayed up for months on end without needed intervention. I had tried other brands, which which proved to be not as reliable, in the interim when upgrading routers in the early days, and those went back to the store under the 30 day return policy because they had the type of issues I'm now experiencing with Netgear! I want Netgear to fix this or exchange the product for something reliable that works.
Even out of the box this thing has proved to be troublesome. The iOS configuration app simply did not work because the firmware on the router was not compatible with the latest iOS app. It's disappointing to see this level of poor quality in a product. That initial time setting up I wasted a good hour because the warning messages were useless and made it seem things were "sort of" working. Once I figured out it wasn't going to work I realized you could simply go to the web interface just as on previous routers and bypass the iOS app altogether. I agree with the other posters who have called this router garbage, unfortunately.
Netgear, since we are already your beta testers, why don't you send us some ACTUAL beta software that attempts to address these stability issues, logs what is going on when it locks up, and let us feed the data back to you, or point us to a previous firmware version that is known to be stable and instructions on how to flash it??
- If you open a support case you can send them logs from the router.
If you goto the router IP/debug.htm (e.g. 192.168.0.1/debug.htm you can turn on logging (Press Start Capture) and then each time an issue occurs click "save debug logs".
However, with the number of people experiencing the same issue for several months I'd expect that we would be testing new firmware by now rather than still trying to explain what the problem is.excellent, thank you for the link to their debug setup!