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Forum Discussion
allarone
Jun 21, 2019Star
RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
- Jan 29, 2020
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
GabboCH
Nov 11, 2019Apprentice
If you open a support case you can send them logs from the router.
If you goto the router IP/debug.htm (e.g. 192.168.0.1/debug.htm you can turn on logging (Press Start Capture) and then each time an issue occurs click "save debug logs".
However, with the number of people experiencing the same issue for several months I'd expect that we would be testing new firmware by now rather than still trying to explain what the problem is.
If you goto the router IP/debug.htm (e.g. 192.168.0.1/debug.htm you can turn on logging (Press Start Capture) and then each time an issue occurs click "save debug logs".
However, with the number of people experiencing the same issue for several months I'd expect that we would be testing new firmware by now rather than still trying to explain what the problem is.
kingjahrome
Nov 12, 2019Star
excellent, thank you for the link to their debug setup!