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RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
Netgear, any feedback on this serious issue?
Hi Bigtime68,
Our engineering team is looking into the reports that are coming in. We'd like to work with you on some of the issues you're reporting. If you're interested, please send me a message with your contact info and serial number.
Thanks,
Christian
- Christan,
I would love to work more with you on this issue, however like many, I need a product that works “as advertised”. My RAX80 is sitting in a box right now because I cannot go without a good working router. I run 29-35 internet devices continually so I don’t have time to be a beta tester. Why should the consumer be the ones to help make this right? I work in Aerospace, and in my business you had better get it right the first time or people’s lives are at stake. I surely wish Netgear would take a more personal approach to proving their products like the RAX80 so that consumers like me don’t have to become your beta testers. A simple router surely doesn’t compare to an aerospace product, but surely many of us rely on products like this to perform around our daily lives. My home is set up around HA, so performance and reliability is key to making it successful. Anything less is unacceptable!- Has anyone who is providing logs had any useful feedback based on what they've provided?
I've sent 6 or 7 log files of different issues over the last two or three weeks without any feedback. I've not been asked to change channels, reset anything, change any settings, disconnect any devices.
My conclusion from this is either no-one is looking at them or there is nothing wrong on my side with the setup, therefore it's clearly a Netgear issue...
The lack of feedback is the worst part.
We've got your €300 so we don't really care.- This morning I connected an extender (Netgear a6s) I have in another part of the house in place of the RAX80.
I changed the SSID to my main one and all the other settings are default (including SmartConnect enabled).
Immediately all my devices connected without problems.
My tv connected to 5G and I'm able to stream 4k videos from YouTube without any buffering.
My Wi-Fi cams seem to show a lot less lag when streaming live video & everything seems much happy in general.
Amazing since this extender is 1/3 of the price or the RAX80...