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Forum Discussion
allarone
Jun 21, 2019Star
RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
- Jan 29, 2020
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
Christian_R
Jun 25, 2019NETGEAR Employee Retired
Hello allarone - I'm interested in the issue you're reporting. Looking forward to your next update!
~Christian
allarone
Nov 21, 2019Star
Christian,
I see the problem is still going on with many people. I haven't posted anything new lately because it is just an exercise in futility. I continue to have random connections drop once or twice a day. I have done a factory reset since my original post, rebooted MANY times, and stayed up to date on firmware updates. Currently running V1.0.1.64_1.0.27. So nothing new, still happening, very irritated, ready to toss this thing out and buy something reliable.
- anthonjhnon1Nov 22, 2019GuideI'm done with Netgear. Last week I sold mine on Ebay for $250 and went back to my AT&T router/modem combo. Never been happier. This week I bought the new Google Nest Wifi router and now I'm even happier. Haven't had any disconnects since I disconnected that Netgear router. I'm telling everyone now, get rid of it and you will feel 10x better.
- BubbleCatDec 20, 2019Star
anthonjhnon1 - I hear you on trying to get rid of this router, unfortunately I feel super guilty about pawning it off on someone else knowing it's such a POS. ='(