NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
I have had all the same problems. Each time I update the firmware it is like a bandaid. I have over 35 devices around my house but this thing is supposed to be able to handle it. I even have wireless access points setup that should not be needed. My device regularly needs rebooting so that my Alexa's work correctly. They let you know each time they are disconnected just to rub salt in the wound. Very disappointed with this router. That being said, when it does work, it works fairly well.
what I found is if you enable both AX feature and MU-MIMO at the same time, then the router will disconnect devices after a while, so I have disabled the MU-MIMO which is not doing much anyway. but the new 70 firmware seems to fix that already. maybe you can try to disable the MU-MIMO if your router still got problem.
another issue maybe your neighbour is using the same DFS channel as you do , once the router detect it , it will try to switch to other channel, it also causes some problem sometimes, you can try to use 48 channel first, I have been using 60 or 64 channel and now very stable.
- I see Walmart is now selling these off for $299. Netgear must be dumping these bricks since they know they don’t work.
With the latest firmware (RAX80-Firmware-Version-1-0-1-70) I still have to power cycle the router due to it locking up. It's happening more like once every day or two rather than the 2-3 times a day it was doing before. Based on the lack of support/feedback I won't be a future customer.
I upgraded to the latest firmware and still have the same disconnection problems. I gave tech support a call and have arranged to exchange it for a new one. Not sure that will make a difference, but it's better than the situation I'm in now. I'll post a follow-up.