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RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
RAX80 experiences fewer daily lockups/freezes than in the past with the most recent 1.0.1.70 firmware, but still I am having to power cycle the router several times a week or more; last night during a Skype call being the most recent example where the router simply freezes!!
After several months of opening a support ticket, Netgear has agreed to let me return the product to them for a refund! It's good news, and honestly I had hoped for a fix to the firmware to eliminate these issues, but since one is not forthcoming and they say they cannot reproduce any of the issues multiple people are complaing about, I am going to go ahead and return it, go back to using the N600 I still own, and shop for another router. The stability (i.e. quality) of this router has always been unacceptable and I regret not having returned it in the initial 15 day window at the big blue electronics store, because support has been extremely slow going and not resolved anything.
Congrats! I wish I could do the same thing but never opened a ticket because my 90 days was up and I refused to pay a crazy amount of money for the privilege of Netgear earning even more money on a crap product. Without ever opening a ticket I know I'm out of luck. I'm glad you had the perserverance to stick with it and had a good outcome!
Thanks! Somehow I was able to open the ticket very near or only just past the 90 day cutoff date. By that time I was absolutely fed up with needing to manually power-cycle the router several times daily. Like you, I'm not willing to pay for "tech" support as this is not a "user needs support configuring their router " type of issue. The first time calling in I got tech support from a foreign entity of Netgear - NOT GOOD!!! They basically did nothing, promised a bunch of stuff on the phone, and closed the case immediately!!! I was pretty disappointed with that experience to say the least, so I complained on twitter netgear and their tech support, and they tweeted back and it went from there. It really does take perseverance sometimes and a willingness to spend the time and remain calm and very firm. Most bureaucracies will eventually bend if you are in the right and can take the time to deal with them. Also, I never bother anyone unless I have a legitimate gripe or grievance. Just stick to the facts, leave emotions out of the conversation even if they are woefully slow and inept, and remain respectful. More often than not it has worked for me.
- I find it rather comical that Netgear can’t seem to reproduce the issues explained all over the community pages. Are you kidding me? I swear these idiots must sit at the bar when they test these paperweights. One look over the community page threads and you could spend hours reading all the similar complaints about this router. They should have a buyback program for all of us who got screwed on this piece of garbage. Netgear really dropped the ball on this one!