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RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
I have been having similar issues and it is the channel. My system worked perfectly for 8 months. I had to reboot about once every 3 to 4 weeks. What I was expecting for a new bleeding edge router. Then everything went south, rebooting every couple of hours on some days. I updated my time to use the government's NTP, it also failed several times, but didn't seem to affect my WiFi. And ended up switching to Google and it runs fine. I also spent a lot of time testing out different channels. After 3 months of trial and error, I found a channel that is working great: 104. I am a software developer and have done my fair share of hardware installs and support in the last 30 years and the way it was failing just didn't make sense that it was hardware or the BIOS updates. At least for me, it was other transmission noise in the area causing the problem.
NETGEAR, you need to add something in the Administration area to help me find the right channel. I should not have to go through trial and error for 3 months to find a channel that works for me. It would be nice to set something up for a couple of weeks, analyzing all the channels and then telling me which one is best. Then I can turn it off and manually select that channel. Please consider adding this to the product!
TomM_RAX80- completely agree with you. A lot of other routers have the ability display the channels currently in use within its vicinity - I cannot understand how a Premiumly Charged router can even be lacking in that basic functionality. Sure they have the Wifi Analytics app but that's lame when you can't do everything in the Router console.
dragonpak- isn't AX supposed to supplement MIMO? MIMO is a basic functionality since 802.11G - so having to disable this is really lame on NegGear's part. Based on the AX Spec, MU-MIMO is a part of AX - but downstream only - with upstream support slated later.
All around, I wish Netgear would get their act together. Aside from releasing a Pile of Junk with the RAX series, I would like them to seriously consider
- Making the advanced options configurable - such as beacon intervals and DTIM - Previous Netgear routers allow for this, why not the RAX?
- If they can't get AutoChannel selection to work, at least give us built-in tools to tune it itself
- Clean up their apps in the app store and have ONE unified app to do it all
CaptGPF wrote:TomM_RAX80- completely agree with you. A lot of other routers have the ability display the channels currently in use within its vicinity - I cannot understand how a Premiumly Charged router can even be lacking in that basic functionality. Sure they have the Wifi Analytics app but that's lame when you can't do everything in the Router console.
dragonpak- isn't AX supposed to supplement MIMO? MIMO is a basic functionality since 802.11G - so having to disable this is really lame on NegGear's part. Based on the AX Spec, MU-MIMO is a part of AX - but downstream only - with upstream support slated later.
All around, I wish Netgear would get their act together. Aside from releasing a Pile of Junk with the RAX series, I would like them to seriously consider
- Making the advanced options configurable - such as beacon intervals and DTIM - Previous Netgear routers allow for this, why not the RAX?
- If they can't get AutoChannel selection to work, at least give us built-in tools to tune it itself
- Clean up their apps in the app store and have ONE unified app to do it all
You can change the beacon interval by changing properties in the hidden settings menu. Need to login from browser and navigate toyeah fully agree, I tried many rounds and found channel 60 is stable. it is stable for certain period, then suddenly freeze again. I guess once you select DFS channel, when there is a jam from nearby, or even slightest disturbence, it causes this router to go loop and hang then disconnect all its connections, it just not very solid , it should lock into the frequency more tightly.
another stupid thing about this router is , when you make some changes, then reboot, then all the sudden the max will drop 1/2, until you on the QoS and off again. the firmware is just very buggy.
and btw, any Netgear people reading all these **bleep**? or just let us BS all the way and delete the thread later?
The (non-Netgear) replacement for my RAX80 should arrive on Tuesday. However, since it is the middle of the night and no one else is using out Wi-Fi, I thought I'd attempt yet another reconfiguration of the RAX80 as a sanity check. - Note: these results still occur whether the unit is configured for this house or the factory default settings... I also turned much touted AX functionality off to see if that made a difference; it did not.
The same problems I've been commenting on in several places on the various RAX80 Community threads still occur, namely 5 GHz band not running at the advertised max speed, (4800 Mbps,) as per the on-line specifications. When set to that speed, the 5 GHz signal appears and disappears periodically on a signal scanner, but won't connect to any device in the house, including a newly purchased Intel-based AX adapter card for my Intel desktop system. I also turned much touted AX functionality off and on. but it made no difference. - Since the system was rebooted only moments ago, I haven't seen whether it goes into comatose mode, but I expect to see that bug manifest itself again after the unit has been running a while.
My sanity check also included a visit to the Netgear Store's RAX80 product web page. In there, it specifies the 4800 Mbps 5 GHz speed several times, as well as a few other niceties that don't appear to work as they should. I also scrolled down to the user reviews at the bottom and discovered that all of the reviews included there were rave reviews; which was a big factor for my decision to buy the RAX80 in the first place.
Bottom line: After using my original RAX80 and the two replacement units they sent, these problems still exist. - It should be noted that during the first 30 days after the original purchase, I created a case requesting a fix for the problems, or give me a refund. The defect saga continues. Honestly, I cannot remember when I purchased a device that was as unsatisfactory as the RAX80 has been. The reseller has agreed to take it back and refund my purchase price; I will be glad to finally be rid of it.
One unified app to do it all? - Considering how well the RAX80's firmware settings are not synchronized, the chance of having a unified app written to control Netgear routers is beyond remote.
FYI: I tried running this RAX80 with AX enabled and MU-MIMO on and off. So far, there hasn't been a noticeable difference.
At this point, I'm simply rebooting the RAX80 twice a day, while waiting for the (non-RAX80) replacement to arrive.