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RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
Just a follow up. So Netgear finilly RMA'd my RAX80 router, after I raise all kinds of hell. My router by the way disconnected all devices 4 times today.
Now here is the part that worries me. They said after I get the replacement as they can't quarenty that It won't have more problems with the replacement. That they will need me to run another debug and give them those logs.
So this is the way I read that. They are expecting it to fail as well and have problems, and they want me to be one of the people they are useing as test subjects so they can fix their firmware at the user's expence.
So, at this point I am crossing my fingers.
Read the terms and conditions for the rma because likely you will get a refurbished unit rather than a completely new one.
There are already several users who have had their RAX80 replaced already only to find exactly the same problems.
There are already several users who have had their RAX80 replaced already only to find exactly the same problems.
- And yeah, that's modern software companies for you.... I like to call it the Google generation.
Now that we have OTA updates available, most companies reduce their testing to zero because their are millions of people who will do it for them & pay you for the privilege.
Why waste your own money on testing when there are lots of people who will spend hours finding issues, going through the open source code, etc
GabboCH wrote:
And yeah, that's modern software companies for you.... I like to call it the Google generation.
Now that we have OTA updates available, most companies reduce their testing to zero because their are millions of people who will do it for them & pay you for the privilege.
Why waste your own money on testing when there are lots of people who will spend hours finding issues, going through the open source code, etcIt's worse than that... some users test and report and many of the companies gaslight the users by blaming them or ignoring the issues. I gave up on Google Home products after running into so many issues and support doing nothing... issue I reported over year ago still isn't fixed even though many people reported it now. Saw a recent email from Google support asking people to try moving devices closer to router lol... as if no one with the issue uses Ethernet. Google is not the Google I grew up with anymore unfortunately.
Another update, so Netgear sent me a replacement RAX80 (and believe it or not it wasn't a refurb) so I went ahead and set it up.
I went ahead and installed the lastest firmware 1.0.3.88 and within 2.5 hours everything disconnected. (I know, right?) so I did what one user posted and disconnected me 3 tb hard drive I had hooked to it see what happens.
But I also went though the log files, and I saw there was whole bunch of DoS attacks. I have my AT&T fiber modem setup so it acts as a passthou for the RAX80.
I also looked at the logs from the old RAX80 that I had rolled back the firmware to 1.0.2.76 and saw there ahd been no DoS attacks with that firmware. The one this that is different between those firmwares are Netgear pushing their new Armor which comes with Bitdefender anti-virus, anti-malware, and data protection, which I turned down as I saw it cost $69.99 per year and why would I pay for that when I already get McAfee for all our computers for free from my ISP.
So what it looks like is happening is if you turn that service down, Netgear drops the normal firewall stuff within the RAX80. But when you look at the setting they appear to be on.
So just to test this I turned off the passthou settings on the AT&T (BGW210-700) modem.
I then rebooted the RAX80 and looked at the logs again.
Guess what? No DoS attacks. Does anyone else besides me find that odd?So, while I am wrighting this I checked the RAX80 logs again and still no sign of any DoS attacks, so it would now appear the AT&T modems firewall sinse I turned off the passthou is now potecting the RAX80.
Tell me what you guys think?
Thank you,
William