NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
allarone
Jun 21, 2019Star
RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
- Jan 29, 2020
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
mafo5000
Jun 23, 2020Tutor
I am shocked people are still trying to get this POS router to work for over a year. I highly suggest ditching it and never buying a netgear product again because they clearly don't know what they are doing. I switched to an Amplifi Alien router a few months ago and it is insanely better than any netgear router I have used. No more issues with my wifi!
JGZZC
Apr 29, 2021Initiate
Agree.
I ended up using an old Asus router as my main router and the Netgear as a secondary router (to at least give it purpose)
IPS modem/Router combo → Router1 (DHCP ON)→ Router2 (NETGEAR - DHCP OFF).
Router 1 → Use it for my work stuff that requires a steady and reliable connection (LAN).
Router 2 → Non-work stuff that doesn’t affect productivity on disconnects. ( smart home, stream, local network, etc)
This made sense because the RAX80 router is in a different room than my modem (connected by LAN), and at least for work, I want to have everything wired.