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RAX80 regularly disconnects devices, then they reconnect
I recently “upgraded” from an R8000 thinking I would have better connectivity and faster speeds. Since purchasing the RAX80 I continually have devices drop their connection at random, then they reco...
My experience with this problem is slightly different. In my case, the RAX80 simply slows a specific (random) system's connection down to a crawl. Rebooting the system dows nothing to fix this. The only fix I've found so far is to reboot the router and problem is gone.
Tech support has suggested changing the MTU setting to 1468. (Advanced>setup>Wan Setup) So far, I haven't noticed any improvement from this.
So they made another suggestion I haven't had the opportunity to check out yet. Here it is:
">>click on advanced on the top of the page
>>Then Select Advanced Setup
>>under Advanced Setup click on Advanced Wireless setting
under Wireless Advanced Settings (2.4GHz b/g/n) under Fragmentation Length (256-2346): changed the number 2346 to 2300
for CTS/RTS Threshold (1-2347): change the number from 2347 to 2301
do the same for Wireless Advanced Settings (5GHz a/n/ac)
Hit apply.
After this please observe the connection at least six hours."Perhaps this is worth a try. I have some other problems with this box. If they can't resolve them, I'g going to ask NetGear to buy the RAX80 back or replace it with something that is stable enough to actually work correctly. - My own optinion is that they shouldn't be messing with public domain code to run this box, generally, this has too many glitches and security issues. - You'd think they could afford to have professionals writing the firmware for these systems.
Do not buy this modem if you need a reliable connection for working from home (VPN, TEAMS MEETINGS, REMOTE CONNECTIONS, ETC)…
Hours of troubleshooting, firmware updates, and even switched from two ISP in Canada… Bell and Rogers (as I thought this was a problem with my ISP), and the disconnect problem continues.
This happens both in WIFI and LAN; I spent $400 on this router from what I thought was a reputable brand only to realize that the free modem-router I got from my current ISP (Rogers) Is what I been using for the last month (and works perfectly, even on wifi haven't had problems while working remotely, NO MORE DISCONNECTS WHILE ON A WORK MEETING).
What's even more frustrating is that I still have a warranty on my device, and yesterday spent over an hour with Netgear Tech support; long story short… Netgear's official statement was "disconnects is within normal operation" and is "NOT" considered a hardware problem (despite all the posts from people complaining here).
The only option given, pay $120/$80 for six/three months of tech support to see if they can assist me… disappointing.
This is not a modem at all. It is only a wifi router (and a NAS technically). If you are spending $400 on something you might want to know the difference between a car and a boat.
I also posted a fix, try that. The support has been pretty awful however, once you apply the fix, or you get things working, this is the absolute BEST product on the market (at this time). The fact that it is mesh-compatible, and you can purchase the EAX mesh wifi router add-on is incredible. It works remarkably and I have 700mbps wifi (1gb internet plan) all over my 4br two level home.