NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX80 Smart Connect and AX mode?
Not sure what's going on but I just purchase the router about a week ago and have spent almost the entire week speaking with tech support people opening multipe cases for different issues. Granted so...
Constantly dosconnects even when in same room. Like you I have tried all different settings, in fact I could have written your post as the experience is virtually identical. After dealing with this since May 2019 and the last 3 months where I tried adding, deleting hardware such as adding signal extenders and taking devices offline I finally went and borrowed another router and puff ! all my problems were resolved...I am thinking there is a flaw in the hardware of the Netgear AX8 and not a software problem.
After working with Netgrear support back in August, I was told my unit was defective. I exchanged it for a new one, and the issues went away, in partl; however, I have since noticed 2 problems. 1. Every couple of days I lose connecttivity between the router and the modem, and have to restart the router (I'm using a Netgear modem that I purchased in August when I initially purchased the router). 2. Even when the network is connecting to the internet, the quality of the connection to my devices (2019 macbook pro) and other devices (2018 ipad, iPhone 11 Pro) is poor and internet speed is poor. In fact, it's worse that just connecting to the xfinity network directly, so obviously something is still going on with this router. I really wish I hadn't invested so much money in this product and would advise anyone who asks to avoid this modme. It's terrible. Unfortunately I don't feel like there is any recourse. So far both units I have had have been lemons.
Exaclty the same for me.
My RAX80 hasnt worked correctly since I bought it, despite sending several log files I had no feedback which would eleviate any of these problems.
I put a Netgear Wifi5 extender (EX8000) in the same place in the network instead of the RAX80 and voila, everything works fine & I havent had any problems in 3 months.