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Forum Discussion
Rax80 smart connect issue wifi dropping
Ive been having issues with my RAX80 since purchasing it , if i leave the router with the seperate bands (2.4ghz &5ghz) it runs fine but once i activate smartconnect all i get is intermittent connecti...
Hi Greekst - Welcome to the NETGEAR Community! Would you mind telling us what firmware version the router is on and how long it takes for each device to reconnect?
~Christian
hello
the current firmware is v1.0.1.62
when this happens devices disconnect and reconnect every 30-60 seconds , its very random and inconsistent.
currently having to leave the router without smart connect on to alleviate this.
Greekst - Thanks for confirming. I'd like for our Support Team to look into this for further investigation. Please send me a message with your contact info and serial number.
~Christiani have already spoken with the technical support who said to me this is not a known fault so must not be the issue.
they made me reset the router but that made no difference as the issue started again after we had ended the phone call.
i just have a feeling as this is quite a new device this might be a issue not many people have experienced yet.
i personally feel it is a firmware issue at the moment.
i have tried different combinations of settings and this issue seems to only happen when smartconnect is enabled , sadly i would love to take advantage of the 5ghz but as alot of the devices only connect to the 2.4ghz i cant communicate with them if i connect to the separate 5ghz network
- Same problem here
- I finally fixed the dropout issue!
After one year of incredibly frustrating work trying to get this $600 router working the way it was advertised....
...I bought a Google nest mesh router!
It's been SEVERAL WEEKS WITHOUT A SINGLE DROP OUT!
My only regret is not doing this sooner. Sunk cost fallacy got in the way.